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- Tasks: Provide crisis prevention advice and guidance to young people via helpline and training.
- Company: Join a dedicated charity focused on safeguarding and supporting vulnerable individuals.
- Benefits: Enjoy 28 days annual leave, enhanced sick pay, and a pension scheme.
- Why this job: Make a real impact while working in a supportive team environment.
- Qualifications: Degree in Health/Social Care or related field; experience in crisis prevention required.
- Other info: Night shifts with an additional allowance; flexible working across a 7-day rota.
The predicted salary is between 26363 - 30700 £ per year.
Our client is looking to recruit Helpline Advisors to provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via their helpline and deliver crisis prevention training online and in community settings across the UK.
What you will do:
- Work as part of a team providing crisis prevention support to a range of clients via multichannel communication platforms.
- Work on a 7-day shift system.
- Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
- Maintain accurate records and input data monitoring into the database system.
- Participate in clinical supervision and reflective practice.
- Provide training, mentoring and coaching to new recruits.
To be successful in this role you will have:
- a degree or professional qualification in Health or Social Care, Community Work or a related discipline
- previous experience of working in an advisory capacity in crisis prevention or mental health
- a proven record of working directly with vulnerable young people
- experience of providing advice and guidance via multiple communication channels
- the ability to empathise, support and build rapport with people who present with risk to life and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: £31,454 per annum (Scale point 24) progressing by increments to £34,776 per annum (Scale point 28). As a night shift worker, you will receive an additional allowance of £173.00 per month based on working 4 nights per week.
Hours: 33 hours per week
Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:40am. Shifts will be on a rota basis across a 7-day working week. 33 hours will be based upon working 4 night shifts per week.
Location: Birmingham
Contract: Permanent
Benefits: You will receive 28 days' annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay.
Closing date: 21st July 2025
Our client reserves the right to close the vacancy earlier if they receive sufficient applications so, please submit your application as soon as possible.
Our client is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Our client is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
Helpline Night Adviser employer: Webrecruit
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Night Adviser
✨Tip Number 1
Familiarise yourself with crisis prevention strategies and mental health support techniques. Understanding the nuances of these areas will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of mental health and crisis support. Engaging with others who have experience can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare for scenario-based questions that assess your judgement and decision-making skills in high-pressure situations. Practising these scenarios can help you articulate your thought process during the interview.
✨Tip Number 4
Showcase your ability to communicate effectively across various platforms. Be ready to discuss your experiences using different communication methods, as this is crucial for the role of a Helpline Night Adviser.
We think you need these skills to ace Helpline Night Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in crisis prevention, mental health, and working with vulnerable young people. Use specific examples that demonstrate your skills and qualifications related to the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Helpline Night Adviser role. Emphasise your ability to provide support via multiple communication channels and your experience in safeguarding vulnerable individuals.
Showcase Relevant Qualifications: Clearly mention your degree or professional qualification in Health or Social Care, Community Work, or a related discipline. If you have additional certifications or training in crisis prevention, be sure to include those as well.
Highlight Empathy and Communication Skills: In your application, illustrate your ability to empathise and build rapport with service users. Provide examples of how you've successfully communicated with individuals in crisis, showcasing your non-judgemental approach.
How to prepare for a job interview at Webrecruit
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Helpline Night Adviser. Familiarise yourself with crisis prevention techniques and the specific needs of young people who may be in distress.
✨Show Empathy and Rapport-Building Skills
During the interview, demonstrate your ability to empathise and build rapport with vulnerable individuals. Share examples from your past experiences where you successfully supported someone in crisis.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your judgement and decision-making skills in high-pressure situations. Practice responding to hypothetical scenarios related to safeguarding and crisis management.
✨Highlight Your Communication Skills
Since the role involves multichannel communication, be ready to discuss your experience with various communication platforms. Provide examples of how you've effectively communicated advice and guidance in previous roles.
