At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive sales in a charity shop.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in communities.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make an impact while gaining valuable retail experience and leadership skills.
- Qualifications: Customer service and supervisory experience are essential; retail background is a plus.
The predicted salary is between 12.79 - 12.79 £ per hour.
Location: 159 Forton Rd, Gosport PO12 3HB
Zero hour contract – hours as and when
£12.79 per hour
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding for 2.7 million hours of expert medical, practical, bereavement and emotional support each year in hospices, homes and the community. We have a presence on high streets across the country, offering a wide range of clothing and toys. As a member of the retail team, you’ll help inspire communities to provide more care through innovation and collaboration aimed at reducing, re‑using and recycling.
Responsibilities
- Use retail experience to drive business, push sales and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Work with the local community to generate donated stock.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Maintain high standards of merchandising and housekeeping, prioritising health and safety.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador and support in‑store campaigns and national fundraising initiatives.
- Operate the Epos system for stock control.
Minimum Essential Criteria
- Customer service experience
- Previous supervisory experience
- Cash handling/till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational skills
- Lone working experience
Desirable Criteria
- High‑street retail, leisure or hospitality background
- Experience with KPI and target achievement
- Charity retail experience
- Health & Safety knowledge
- Team‑player attitude
- Key holder / opening and closing duties
- Merchandising and stock rotation experience
Benefits
- 27 days holiday, rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan to claim back routine healthcare costs
- Death in Service benefit
- 10 % discount on new goods online
- Structured induction programme and learning and development opportunities
- Employee support programme and more
Accessibility: shops have two floors and narrow corridors.
Equal Opportunities
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we support the Offer an Interview scheme and will offer an interview to all disabled applicants who best meet the minimum essential criteria. We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and providing other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our Equity, Diversity and Inclusion work please visit here.
Shop Supervisor in Gosport employer: Webrecruit
Sue Ryder is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive while making a meaningful impact in their communities. With generous benefits such as 27 days of holiday, a company pension scheme, and opportunities for personal development, our Shop Supervisor role at our Gosport location not only allows you to lead a dedicated team but also contributes to vital charitable causes that provide essential care and support. Join us in inspiring change and fostering community spirit through our innovative retail initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Gosport
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Webrecruit, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Supervisor in Gosport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Webrecruit that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Webrecruit will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Webrecruit and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Webrecruit
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Webrecruit, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Webrecruit!
