At a Glance
- Tasks: Lead and develop the Internal Sales Team while driving sales performance and ensuring top-notch customer service.
- Company: Join a dynamic company focused on growth and teamwork.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Enjoy a Monday to Friday schedule with opportunities for personal development.
- Why this job: Make a real impact by coaching teams and enhancing customer experiences.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 27127 - 27127 € per year.
Location: Isleworth | Working Hours: Monday to Friday 37.5 | Salary: £27,127 + Bonus
About the Role
We are looking for an experienced Customer Sales Advisor to lead and develop our Internal Team. You will be responsible for driving sales performance, improving margins, and ensuring outstanding customer service, all in line with company standards and objectives. This is a hands‑on leadership role, ideal for someone who enjoys coaching teams, building strong internal relationships, and delivering consistent results.
Key Responsibilities
- Manage the day‑to‑day performance of the Internal Sales Team
- Monitor and assess team performance against agreed KPIs, addressing performance or conduct issues in line with Bunzl HR policies
- Ensure all training and development requirements are met and regularly reviewed
- Develop and implement sales plans focused on retaining and growing existing customers, while winning new business
- Ensure sales targets are clearly communicated and consistently achieved
- Work closely with the External Sales Team to coordinate sales activities effectively
- Ensure customer orders are processed accurately and on time
- Resolve customer queries quickly and efficiently
- Continuously improve communication across branch functions to deliver the highest levels of customer service
Customer Service Advisor employer: Webrecruit
At our Isleworth location, we pride ourselves on fostering a dynamic and supportive work culture that empowers our Customer Service Advisors to excel. With a focus on professional development, we offer comprehensive training and growth opportunities, alongside a competitive salary and bonus structure. Join us to be part of a collaborative team that values outstanding customer service and drives success together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Advisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Advisor roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see that you’re not just qualified but also a great fit for their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any leadership experience and your ability to drive sales performance, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Don’t forget to mention your coaching skills and how you’ve built strong relationships in previous roles.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet KPIs and improve customer satisfaction. Numbers speak volumes, so if you’ve increased sales or improved service metrics, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Webrecruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks mentioned in the job description, like managing team performance and driving sales. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully coached a team or improved performance. This will show them that you can handle the hands-on aspects of the job.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle customer queries or team performance issues. Prepare some scenarios from your past work where you resolved conflicts or improved service levels. This will highlight your problem-solving skills and ability to maintain high standards.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you’ve improved communication within teams or with customers in previous positions. Highlight any strategies you’ve used to ensure everyone is on the same page, as this will resonate well with their focus on delivering outstanding customer service.
