At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service in a vibrant retail environment.
- Company: Join Sue Ryder, a leading charity retailer making a real difference in communities.
- Benefits: Enjoy 27 days holiday, staff discounts, and a comprehensive benefits package.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be part of a mission-driven team that supports vital services through retail.
- Qualifications: Retail experience, leadership skills, and a passion for community engagement are essential.
The predicted salary is between 25302 - 25302 £ per year.
Assistant Shop Manager – Unit 2, 107 Tewkesbury Rd, Cheltenham GL51 9DW. 37.5 hours per week (includes weekends on rota). £25,302.39 per annum plus reward and benefit scheme.
About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK, operating over 400 shops. Every item sold generates funding to provide 2.7 million hours of expert medical, practical, bereavement and emotional support each year across hospices, homes and the community. Our shops range from boutiques to super‑store sized locations.
About you
Proactive Assistant Shop Manager who thrives in a fast‑paced environment. You have retail experience with commercial awareness to deliver sales, a positive attitude and sound judgement, proven team leadership skills, and the ability to help lead a large volunteer team. A good understanding of financial and IT administration is essential.
Key Responsibilities
- Use retail experience to drive business, push sales and achieve targets.
- Lead a team to deliver great customer service to donors and customers.
- Work with the local community to generate donated stock that drives sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, prioritising health and safety.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Manage an effective stock process through the EPOS system.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Experience with KPIs and targets
- Cash Handling/Till work
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail, leisure or hospitality background
- Experience in charity retail
- Health & Safety knowledge
- Team player
- Key holder / opening / closing experience
- Merchandising / Stock rotation knowledge
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer A Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle scheme
- Healthcare Cash plan to claim back routine healthcare costs
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to employee support programme
- And many more benefits – see full list on the careers website
Application Details
Closing date: 15th July
Interview date: 24th July
Commitment to Equity, Diversity and Inclusion
At Sue Ryder we recognise that a diverse workforce enhances the quality of care we provide. We are committed to encouraging equity, diversity and inclusion among our workforce and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and those living with disabilities. As a Disability Confident employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed and providing other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org. For more information on our Equity, Diversity and Inclusion work, visit www.sueryder.org/jobs/equity-diversity-inclusion. Applicant support and networks are available, including LGBTQ+ colleagues, Global Cultures, people with disabilities and women and non‑binary individuals. An Inclusion Passport records and carries your workplace adjustments.
Assistant Shop Manager in Cheltenham employer: Webrecruit
Sue Ryder is an exceptional employer, offering a supportive and inclusive work environment in Cheltenham, where you can make a meaningful impact through charity retail. With a competitive benefits package, including generous holiday entitlement, a structured induction programme, and opportunities for personal development, employees are empowered to thrive both personally and professionally. Join a passionate team dedicated to providing vital support to those in need while enjoying the unique advantages of working within a community-focused charity.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Cheltenham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Webrecruit, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Webrecruit!
We think you need these skills to ace Assistant Shop Manager in Cheltenham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Webrecruit, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Webrecruit and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Webrecruit that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Webrecruit
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
