At a Glance
- Tasks: Lead a team to drive sales and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a charity committed to making a difference in the community.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact while gaining valuable retail and leadership experience.
- Qualifications: Customer service and supervisory experience are essential; retail background is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Location: 35 High Street, Welshpool, SY21 7JP.
Hours: 15 hours per week, including weekends on rota.
Pay: £12.79 per hour plus reward and benefit scheme.
Responsibilities:
- Use retail experience to drive business, push sales, and achieve targets.
- Lead the shop team to deliver excellent customer service to donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train, and retain a volunteer team, providing leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Operate the Epos system for a smooth stock process.
Minimum Essential Criteria:
- Customer service experience.
- Previous supervisory experience.
- Cash handling/till work.
- Basic IT skills (emails, instant messaging, video calls).
- Organisational skills.
- Lone working experience.
Desirable Criteria:
- High‑street retail, leisure, or hospitality background.
- KPI and target experience.
- Charity retail experience.
- Health & safety knowledge.
- Team‑player attitude.
- Key holder, opening/closing experience.
- Merchandising/stock rotation knowledge.
Competitive Benefits Package:
- 27 days holiday, rising to 33 days with length of service plus bank holidays (pro‑rated for part‑time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer‑a‑Friend scheme – £250 payment.
- Enhanced maternity, paternity, and adoption pay.
- Enhanced sick pay.
- Electric Vehicle Scheme.
- Health care cash plan to claim back routine health costs.
- Death in service benefit.
- Staff discount of 10% on new goods online.
- Structured induction programme and learning & development opportunities.
- Access to employee support programme.
- And many more benefits – see full list on our careers website.
Our Commitment to Equity, Diversity and Inclusion:
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident employer, we offer the ‘Offer an Interview’ scheme to all disabled applicants who best meet the minimum essential criteria.
Accessibility:
The shop is on one level except for the sorting room. The building has tight spaces for access to the kitchen and loo area. Steps lead to the sorting room. The job involves carrying and lifting in a high‑donation shop. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and providing other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our equity, diversity and inclusion work, visit: www.sueryder.org/jobs/equity-diversity-inclusion. More information on the role and application process can be found on our careers website.
Other Information:
Closing date: 12 June. Interview date: 26 June.
Charity Shop Supervisor – Lead Sales & Volunteers employer: Webrecruit
Sue Ryder is an exceptional employer that values its staff and volunteers, offering a supportive work culture in the heart of Welshpool. With a competitive benefits package including generous holiday entitlement, a company pension scheme, and opportunities for personal development, employees are empowered to thrive while making a meaningful impact in the community. Join us to lead a passionate team, drive sales, and contribute to vital charitable initiatives in a welcoming environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Shop Supervisor – Lead Sales & Volunteers
✨Tip Number 1
Get to know the charity shop scene! Visit local shops, chat with staff, and understand what makes them tick. This will give you insights into what they value and how you can stand out.
✨Tip Number 2
Network like a pro! Connect with people in the charity sector on LinkedIn or at community events. You never know who might have the inside scoop on job openings or be able to put in a good word for you.
✨Tip Number 3
Prepare for your interview by practising common questions related to retail and volunteer management. Show us your passion for customer service and how you can lead a team effectively!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our commitment to diversity and inclusion.
We think you need these skills to ace Charity Shop Supervisor – Lead Sales & Volunteers
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and provided excellent customer service in the past. Use specific examples to show us what you can bring to the table!
Lead with Leadership Skills:As a Charity Shop Supervisor, you'll be leading a team of volunteers. Share any previous supervisory experience you have and how you've motivated and guided others. We love seeing candidates who can inspire their teams!
Be Community-Focused:We’re all about connecting with the local community. In your application, mention any experience you have working with community groups or generating donations. Show us how you can help drive our mission forward!
Apply Through Our Website:Don’t forget to apply through our careers website! It’s the best way for us to receive your application and keep track of everything. Plus, you’ll find more info about the role and our amazing benefits there!
How to prepare for a job interview at Webrecruit
✨Know Your Stuff
Before the interview, make sure you understand the role of a Charity Shop Supervisor inside out. Familiarise yourself with Sue Ryder's mission and values, and think about how your previous retail and supervisory experience aligns with their goals. This will help you demonstrate your passion for the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll be leading a team of volunteers. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and motivation. Be ready to discuss how you can create a positive environment that encourages teamwork and excellent customer service.
✨Emphasise Community Engagement
Since this role involves working with the local community, think about ways you've previously engaged with customers or donors. Share specific examples of how you've built relationships and generated support in your past roles, as this will show your commitment to driving sales and donations.
✨Prepare for Practical Questions
Expect questions related to stock management, health and safety, and merchandising standards. Brush up on your knowledge of effective stock processes and be ready to discuss how you would maintain high standards in the shop. This will demonstrate your readiness to handle the practical aspects of the job.
