At a Glance
- Tasks: Lead a team, drive sales, and support your community through charity retail.
- Company: Join a charity retail organisation making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be a brand ambassador and help provide essential services to those in need.
- Qualifications: Experience in customer service and people management is essential.
The predicted salary is between 27199 - 27199 £ per year.
Location: 5 Out Northgate, Bury Saint Edmunds IP33 1JQ
Hours: 37.5 per week (weekends on rota)
Salary: £27,199.09 per annum plus reward and benefit scheme
We are a charity retail organisation, and each sale supports essential medical, practical and emotional support services for people approaching the end of life.
Responsibilities
- Drive business, push sales and achieve targets
- Lead a team to deliver excellent customer service to donors and customers
- Work with the local community to generate sufficient donated stock
- Recruit, train & retain a volunteer team, acting as their leader and guide
- Maintain high standards of merchandising and housekeeping, ensuring health and safety is a priority
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock
- Act as brand ambassador for the organisation, supporting in‑store campaigns and national fundraising initiatives
- Operate the Epos system for effective stock management
Minimum Essential Criteria
- Customer Service experience
- People management experience (reviews / 1:1 / volunteer recruitment / team meetings)
- Experience achieving KPIs and targets
- Strong IT skills (admin, email, instant messaging, video calls)
- Organisational skills
- Experience of lone working
Desirable Criteria
- High‑street retail or charity retail managerial experience
- Health and Safety knowledge
- Proficiency in Microsoft Office or equivalent
- Background in high‑street retail, leisure or hospitality
- Experience with merchandising / stock rotation
Benefits
- 27 days holiday, rising to 33 with length of service, plus bank holidays (pro‑rated for part‑time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer‑a‑Friend scheme – £250 reward
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle scheme
- Healthcare Cash plan to claim back routine healthcare costs
- Death in Service benefit
- Staff discount of 10% on new goods online (shop.sueryder.org)
- Structured induction programme and learning & development opportunities
- Access to employee support programme
- Additional benefits (details available on request)
Equality, Diversity and Inclusion
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and those living with disabilities. As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme and offer remote interview options if needed. For support with the application or interview process, please email recruitment@sueryder.org.
Closing date: 10th July
Interview date: 15th July
Shop Manager in Bury St Edmunds employer: Webrecruit
As a charity retail organisation located in the heart of Bury Saint Edmunds, we pride ourselves on being an excellent employer that not only values its employees but also makes a significant impact in the community. Our supportive work culture fosters personal and professional growth, offering structured induction programmes and ongoing learning opportunities, while our comprehensive benefits package ensures that our team is well taken care of, including generous holiday allowances and a healthcare cash plan. Join us to lead a dedicated team in delivering exceptional customer service and making a difference in the lives of those approaching the end of life.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Bury St Edmunds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Webrecruit, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Webrecruit!
We think you need these skills to ace Shop Manager in Bury St Edmunds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Webrecruit, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Webrecruit and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Webrecruit that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Webrecruit
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
