At a Glance
- Tasks: Support customers in managing their rent accounts and finances to sustain their tenancies.
- Company: A social business dedicated to making a positive change in housing for local communities.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Other info: Inclusive workplace welcoming diverse applicants, with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer-facing experience, strong communication skills, and good numeracy.
The predicted salary is between 33813 - 37570 £ per year.
Based in Broxbourne, Hertfordshire
Permanent, full-time
Salary: £33,813 - £37,570 per annum
We have an exciting opportunity for a customer‑focused professional with excellent communication and organisational skills and a passion for helping people sustain their tenancies. In this role, you’ll take ownership of a portfolio of rent accounts, working closely with customers to maximise rental income while providing the support they need to manage their finances and remain in their homes. Building positive relationships, you’ll offer practical advice, agree on realistic repayment plans and connect customers with partner agencies to help them overcome financial challenges. Working collaboratively with colleagues and external organisations, you’ll resolve complex cases, support vulnerable customers and play a key role in delivering a proactive, compassionate service that makes a lasting difference to people's lives.
Requirements
- Experience of working in a customer‑facing role
- The ability to communicate effectively on the phone, in writing and in person
- Good numeracy skills
- An organised approach, and the ability to manage your own time and work
- Confidence using IT, ideally MS Office, to an intermediate level
Please note, the role requires a driving licence and access to a car to travel within the borough. A basic criminal record (DBS) check, which the employer will pay for, is also required.
We are a social business based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
Benefits
- 27 days’ holiday per year plus bank holidays (pro rata for part‑time colleagues)
- Buy and sell holiday scheme
- Cross‑organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle‑to‑work and electric car lease scheme
The closing date for this vacancy is 9th July 2026.
We are a Disability Confident employer and offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job. We are committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture. Our 3‑year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30. We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply. All our vacancies are open to flexible working arrangements. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.
Rent Sustainment Advisor in Broxbourne employer: Webrecruit
As a Rent Sustainment Advisor based in Broxbourne, Hertfordshire, you will join a compassionate and customer-focused team dedicated to making a positive impact on the lives of local residents. Our inclusive work culture fosters professional growth and offers a range of benefits, including generous holiday allowances, a robust pension scheme, and support for personal development. We are committed to equity, diversity, and inclusion, ensuring that every employee feels valued and empowered to contribute to our mission of addressing the housing crisis in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Sustainment Advisor in Broxbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Webrecruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Webrecruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rent Sustainment Advisor in Broxbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Webrecruit:Your cover letter is your chance to shine! Tell us why you want to work at Webrecruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Webrecruit!
How to prepare for a job interview at Webrecruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
