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- Tasks: Support customers in sheltered housing, ensuring their wellbeing and tenancy needs are met.
- Company: A social business dedicated to making a positive change in housing for local communities.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Other info: Inclusive workplace welcoming diverse applicants, with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and knowledge of safeguarding vulnerable adults.
The predicted salary is between 25779 - 28644 £ per year.
Based in Broxbourne, Hertfordshire
12 month fixed-term contract, part-time, 30 hours per week
Salary: £31,794 - £35,327 per annum FTE (£25,779 - £28,644 per annum for 30 hours per week)
We have an exciting opportunity for a customer-focused individual to join our passionate organisation. In this role, you will provide a responsive housing management service to customers living within our sheltered and specialist housing schemes. You will support their tenancy and wellbeing needs, ensure appropriate care arrangements are in place, and oversee a range of housing management responsibilities, including health and safety compliance, voids and allocations, and alarm maintenance.
Qualifications
- Experience of working in a customer-focused environment
- General Knowledge of safeguarding vulnerable adults and the Mental Capacity Act
- Knowledge of relevant health and safety legislation
- A full, valid driving licence and access to your own vehicle
Please note, you will also be required to have an enhanced criminal record (DBS) check, which we will pay for.
We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.
Benefits
- 27 days’ holiday per year plus bank holidays (pro rata)
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
The closing date for this vacancy is 26th May 2026. We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.
Other organisations may call this role Housing Advisor, Independent Living Support Officer, Housing Support Officer, or Support Services Worker. We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.
We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.
All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. So, if you’re looking for an engaging and meaningful role as an Independent Living Advisor, please apply via the button shown.
Independent Living Advisor in Broxbourne employer: Webrecruit
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Advisor in Broxbourne
✨Tip Number 1
Get to know the company! Research their mission and values, especially around housing and community support. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've supported vulnerable individuals or managed housing issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Independent Living Advisor in Broxbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Independent Living Advisor role. Highlight your customer-focused experience and any relevant knowledge of safeguarding and health and safety legislation. We want to see how you fit into our mission!
Showcase Your Passion: Let your enthusiasm for helping others shine through in your application. Share examples of how you've made a positive impact in previous roles, especially in housing or support services. We love candidates who are genuinely passionate about making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Webrecruit
✨Know Your Stuff
Make sure you brush up on your knowledge of safeguarding vulnerable adults and the Mental Capacity Act. Being able to discuss these topics confidently will show that you understand the responsibilities of an Independent Living Advisor.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you’ve supported individuals in challenging situations, as this role is all about helping people live comfortably in their homes.
✨Understand the Role
Familiarise yourself with the specific housing management responsibilities mentioned in the job description, like health and safety compliance and alarm maintenance. This will help you answer questions more effectively and demonstrate your genuine interest in the position.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team culture or how the organisation measures success in this role. It shows you're engaged and thinking about how you can contribute to their mission.