At a Glance
- Tasks: Build strong community relationships and manage housing issues in your neighbourhood.
- Company: Dedicated organisation focused on creating safe and supportive communities.
- Benefits: Generous holiday, pension contributions, health plans, and flexible working options.
- Other info: Inclusive workplace committed to diversity and equity.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience, good communication skills, and a valid driving licence.
The predicted salary is between 35327 - 39252 £ per year.
Based in Broxbourne, Hertfordshire. Full-time, permanent. Salary: £35,327 - £39,252 per annum.
Overview
We have an exciting opportunity for a customer-focused individual to step into an essential role with our dedicated organisation.
Responsibilities
- Take ownership of your own neighbourhood area, building strong relationships with customers and partners to create safe, supportive and well-managed communities.
- Handle a range of tenancy and housing management matters, from addressing anti-social behaviour and enforcing tenancy conditions to supporting residents through key tenancy changes.
- Work closely with the ASB (Anti-Social Behaviour) team, local agencies and colleagues to help resolve complex issues, safeguard customers, and ensure our estates are places people are proud to live.
Qualifications
- Experience of working in a customer service or customer-facing role.
- Verbal and written communication skills.
- The ability to work independently, as well as within a team.
- Good IT skills.
- At a minimum, GCSEs at grade C / level 4 or equivalent.
- A full, valid driving licence and use of a car.
- Due to the nature of the role, an enhanced DBS check will be required.
Benefits
- 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross-organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
Other Information
The closing date for this vacancy is 26th June 2026. We are a Disability Confident employer, offering a fair and proportionate interview process to disabled applicants who meet the minimum selection criteria. We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and priority groups, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities, and people under 30. All our vacancies are open to flexible working arrangements. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.
Housing & Neighbourhood Advisor in Broxbourne employer: Webrecruit
As a Housing & Neighbourhood Advisor in Broxbourne, you will join a dedicated organisation that prioritises community well-being and customer satisfaction. With a strong commitment to employee growth, we offer extensive benefits including generous holiday allowances, a robust pension scheme, and opportunities for flexible working arrangements, all within a supportive and inclusive work culture. Our focus on equity, diversity, and inclusion ensures that every team member feels valued and empowered to make a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Neighbourhood Advisor in Broxbourne
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Webrecruit, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Webrecruit and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing & Neighbourhood Advisor in Broxbourne
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Webrecruit and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Webrecruit
✨Get to Know Public Sector Values
Before your interview with Webrecruit, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Webrecruit.
