At a Glance
- Tasks: Engage with customers to gather feedback and drive meaningful change.
- Company: B3Living, a community-focused organisation in Broxbourne.
- Benefits: Generous holiday, flexible working, and health benefits.
- Other info: Inclusive workplace committed to diversity and career growth.
- Why this job: Make a real impact by amplifying customer voices and shaping the future.
- Qualifications: Experience in customer engagement and strong communication skills.
The predicted salary is between 31794 - 35327 £ per year.
Based in Broxbourne, Hertfordshire
Permanent, full-time, 37 hours per week
Salary: £31,794 - £35,327
Overview
Are you someone who’s naturally curious, great with people, and passionate about making sure voices are heard? Listening to customers isn’t just something we talk about at B3Living, it’s something we embrace. And our Customer Influence team plays a big part in making sure our decisions truly reflect the people we serve. It’s “Influence” because we want this to have real impact.
Responsibilities
- Help turn real customer feedback into change by organising engagement activities, running surveys, bringing feedback together, and ensuring clear insights are directed to the right people in the business.
- Work closely with involved customers, colleagues across the business, and the wider community.
- Build an approach to engagement that’s inclusive, accessible and inspiring to empower customers and strengthen our organisation.
Qualifications
- Experience in customer engagement, community involvement or a customer-facing environment.
- Strong organisational skills, with the ability to juggle multiple deadlines or help plan engaging, well-run events.
- Excellent written and verbal communication skills.
- Good IT skills, especially using survey tools and Microsoft Office (Excel and PowerPoint).
- Attention to detail and the ability to analyse basic data.
- An understanding of GDPR and why it matters.
Benefits
- 27 days’ holiday plus bank holidays (pro rata for part-time colleagues)
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private medical insurance
- Discount vouchers
- Enhanced family leave
- Range of special leave
- Car loans, cycle to work and electric car lease scheme
- Opportunities for flexible/hybrid working
EEO and Inclusion
We are a Disability Confident employer, which means we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria. We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30. We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.
Customer Influence Coordinator in Broxbourne employer: Webrecruit
B3Living is an exceptional employer located in Broxbourne, Hertfordshire, dedicated to fostering a culture of inclusivity and community engagement. With a strong emphasis on employee development, we offer a range of benefits including generous holiday allowances, flexible working options, and a commitment to diversity and inclusion, making it a rewarding place for those passionate about customer influence and making a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Influence Coordinator in Broxbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Webrecruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Webrecruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Influence Coordinator in Broxbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Webrecruit:Your cover letter is your chance to shine! Tell us why you want to work at Webrecruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Webrecruit!
How to prepare for a job interview at Webrecruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
