At a Glance
- Tasks: Lead and inspire teams to deliver exceptional patient experiences across clinics.
- Company: Join Care Fertility, a purpose-led organisation focused on patient care.
- Benefits: Competitive salary, supportive workplace, and opportunities for personal growth.
- Other info: Be part of a dedicated team committed to high-quality care.
- Why this job: Make a real difference in patients' lives while enhancing service delivery.
- Qualifications: Experience in managing customer-facing teams and strong organisational skills.
The predicted salary is between 32287 - 32287 € per year.
Location: Birmingham (covering Birmingham & Tamworth clinics)
Hours: 37.5 hours per week
Contract: Permanent
Salary: £32,287
Reports to: Clinic Director
About the Role
We’re seeking an experienced and driven Patient Services Manager to lead our front‑of‑house and administration teams across our Birmingham and Tamworth clinics. This is a fantastic opportunity to join a purpose‑led organisation where patient care is at the heart of everything we do. You’ll play a key role in delivering a seamless, high‑quality patient experience while driving operational excellence across both sites. Working closely with the Clinic Director and senior leadership team, you’ll lead day‑to‑day operations, enhance service delivery, and support continuous improvement initiatives, all while embodying Care Fertility’s values of Compassion, Collaboration and Expertise.
What You’ll Be Doing
- Leading and inspiring Reception and Administration teams across two clinic locations
- Ensuring a smooth, efficient, and patient‑focused service from first contact through to treatment
- Managing workloads, rotas, and resources to optimise team performance
- Monitoring KPIs and identifying opportunities to improve service delivery and efficiency
- Supporting clinic operations, including appointment scheduling and patient communications
- Maintaining high standards of data accuracy and compliance with internal policies and external regulations (including HFEA and GDPR)
- Working collaboratively with clinical and operational teams to enhance the patient journey
- Fostering a positive, supportive team culture focused on development and continuous improvement
About You
You’ll be a confident and compassionate leader with a passion for delivering outstanding patient or customer experiences. You’ll bring:
- Proven experience managing customer‑facing or administrative teams
- Strong organisational skills and the ability to manage multiple priorities effectively
- A proactive, solutions‑focused approach to problem‑solving
- Excellent communication skills and attention to detail
- Experience working to KPIs or service delivery targets
- Confidence working across multiple sites and collaborating with wider teams
- A genuine commitment to high‑quality care and service excellence
Why Join Care Fertility?
At Care Fertility, we’re committed to creating an inclusive, supportive workplace where our people can thrive. You’ll be part of a dedicated team making a real difference to patients’ lives every day.
How to Apply
If you’re ready to take the next step in your leadership career and make a meaningful impact, we’d love to hear from you. Apply today and help us deliver exceptional patient care.
Patient Service Manager in Birmingham employer: Webrecruit
Care Fertility is an exceptional employer dedicated to fostering a supportive and inclusive workplace where employees can thrive while making a meaningful impact on patients' lives. With a strong focus on professional development, our team enjoys opportunities for growth and collaboration across our Birmingham and Tamworth clinics, all within a culture that values compassion, collaboration, and expertise. Join us to be part of a purpose-led organisation committed to delivering outstanding patient care in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Care Fertility. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Care Fertility’s values and recent initiatives. Show us how your experience aligns with our mission of delivering outstanding patient care. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve inspired teams or improved service delivery in past roles. We want to hear about your proactive approach and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Patient Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Services Manager role. Highlight your leadership experience and any relevant achievements in patient care or administration.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about patient care and how your values align with ours. Share specific examples of how you've improved service delivery or led teams in the past.
Showcase Your Communication Skills:Since communication is key in this role, ensure your application is clear and concise. Use professional language but let your personality shine through to show us who you are.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Webrecruit
✨Know the Company Inside Out
Before your interview, take some time to research Care Fertility. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Patient Services Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed workloads, or improved service delivery. Be ready to discuss how you inspire and motivate your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to manage multiple priorities or resolve conflicts within a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Commitment to Patient Care
Since patient care is at the heart of what Care Fertility does, be prepared to discuss your passion for delivering outstanding patient experiences. Share specific examples of how you've prioritised patient needs in your previous roles and how you plan to continue doing so.
