At a Glance
- Tasks: Support and improve core business systems, ensuring reliability and user satisfaction.
- Company: A charity focused on creating safer places and promoting environmental sustainability.
- Benefits: 25 days' leave, pension scheme, private medical insurance, and continuous professional development.
- Other info: Inclusive workplace with excellent career growth opportunities and a friendly atmosphere.
- Why this job: Join a mission-driven team making a real impact on communities and the environment.
- Qualifications: Experience in 2nd-line application support, SQL knowledge, and strong problem-solving skills.
The predicted salary is between 42791 - 52301 £ per year.
Contract: Permanent
Hours: Full-time, 35 hours per week
Salary: £36,121 starting salary p/a, plus excellent benefits package
Location: London, Farringdon, Hybrid working available
Are you a problem-solver who enjoys helping people get the best from technology? If so, this could be the role for you. Our client is a charity and the professional body for industry professionals. They have a global membership who have designed many of the buildings and bridges people take almost for granted in their daily lives. Creating safer places for the benefit of the public is at the heart of their remit and this includes environmental sustainability. They are central to the debate on the impact construction has on natural resources and climate change. Our client is passionate about inclusion and works hard to help those with talent, irrespective of background, to develop themselves professionally.
The Role
As an Applications Support Analyst, you will be responsible for supporting and improving our client's core business systems, ensuring they remain reliable, secure and effective for users across the organisation. From resolving application issues and maintaining data quality to supporting system enhancements and working with suppliers, you'll play a key role in delivering an excellent user experience while helping to drive continuous improvement across our client's technology services.
To be shortlisted for this post, you must have:
- Experience providing 2nd-line application support in a similar environment
- Knowledge of SQL, reporting tools, or system configuration
- Strong experience resolving incidents and service requests
- Experience working with suppliers or 3rd party support teams
- Experience in producing user guides or training materials would be advantageous.
What our client can offer you:
- 25 days' paid annual leave (rising with service) plus bank holidays and flexi leave
- A pension scheme with up to 9% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan
- Employee Assistance Programme
- Season Ticket Loan
- Cycle to Work Scheme
- Continuous Professional Development
- Salary Progression
Working Conditions: Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce.
Additional information: If you require any reasonable adjustments, please contact our client as soon as possible to discuss your needs. Contact details will be available after you apply. Please note, our client reserves the right to close or extend this position depending on application numbers. Therefore, they urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview. Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered. Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.
Applications Support Analyst employer: Webrecruit
At Care Fertility, we pride ourselves on being an exceptional employer, offering a supportive and dynamic team environment in London where compassion and collaboration are at the heart of our work. As a Patient Services Executive, you will have the opportunity to make a meaningful impact on patients' lives while benefiting from comprehensive training and development in a rewarding healthcare setting. With generous annual leave, a pension scheme, and access to wellbeing resources, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Analyst
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We think you need these skills to ace Applications Support Analyst
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Webrecruit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
