At a Glance
- Tasks: Lead a team to deliver amazing customer service and drive sales in a vibrant shop.
- Company: Join Sue Ryder, a charity with a strong commitment to community and inclusivity.
- Benefits: Enjoy 27 days holiday, staff discounts, and a competitive pension scheme.
- Other info: Diverse workplace with great career growth and learning opportunities.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Customer service and supervisory experience are essential; retail background is a plus.
The predicted salary is between 26500 - 26500 € per year.
30 hours per week including weekends on rota. £12.79 per hour plus reward and benefit scheme.
Responsibilities:
- Using retail experience to help drive business, push sales, and achieve targets.
- Leading a team to deliver great customer service to donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Recruiting, training, and retaining a volunteer team, providing leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring health and safety are a priority.
- Managing effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Managing an effective stock process through the Epos operation.
Minimum Essential Criteria:
- Customer service experience.
- Previous supervisory experience.
- Cash handling/till work.
- Basic IT skills (emails/instant messaging/video calls).
- Organisational skills.
- Lone working experience.
Desirable Criteria:
- High street retail, leisure, or hospitality background.
- KPI and target experience.
- Charity retail experience.
- Health & safety knowledge.
- Team player.
- Key holder/opening/closing responsibility.
- Merchandising/stock rotation experience.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time).
- Company pension scheme.
- Staff discount with thousands of retailers.
- Refer a Friend scheme – £250 payment.
- Enhanced maternity, paternity and adoption pay.
- Enhanced sick pay.
- Electric vehicle scheme.
- Healthcare cash plan, to claim back costs of routine healthcare.
- Death in service benefit.
- Staff discount of 10% on new goods online at shop.sueryder.org.
- Structured induction programme and learning and development opportunities.
- Access to employee support programme.
- And lots more.
Our commitment to equity, diversity and inclusion:
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we’ll offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance and offering remote interviews where needed. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Shop Supervisor in Altrincham employer: Webrecruit
Sue Ryder is an exceptional employer located in Altrincham, offering a supportive and inclusive work environment that prioritises employee well-being and development. With a competitive benefits package, including generous holiday allowances, a company pension scheme, and opportunities for personal growth, we empower our team to thrive while making a meaningful impact in the community. Join us as a Shop Supervisor and be part of a dedicated team that values diversity and fosters a culture of collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor in Altrincham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, and think about how your experience aligns with them. This will show that you're genuinely interested and ready to be a brand ambassador.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Think of examples from your past experiences that highlight your skills in these areas. We want you to shine!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. First impressions matter, and we want you to feel confident walking into that room (or logging into that video call).
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Shop Supervisor position.
We think you need these skills to ace Shop Supervisor in Altrincham
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've driven sales and provided great customer service in the past, so share specific examples that showcase your skills!
Lead with Leadership:Since this role involves leading a team, don’t forget to mention any supervisory experience you have. Talk about how you've recruited, trained, or guided a team before – we love to see strong leadership qualities!
Be Community-Focused:We’re all about connecting with the local community, so if you’ve worked on community initiatives or have ideas for generating stock donations, let us know! It shows you understand our mission and values.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Webrecruit
✨Know Your Stuff
Before the interview, make sure you understand the role of a Shop Supervisor inside out. Familiarise yourself with Sue Ryder's mission and values, as well as their community initiatives. This will help you demonstrate your passion for the brand and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team, so be ready to share examples of your previous supervisory experience. Think about times when you've motivated a team or resolved conflicts. Highlighting these experiences will show that you're capable of guiding others effectively.
✨Customer Service is Key
Since customer service is a big part of this role, prepare to discuss your approach to delivering excellent service. Have specific examples ready where you've gone above and beyond for customers, and how you’ve handled challenging situations. This will illustrate your commitment to creating a positive shopping experience.
✨Be Ready for Practical Questions
Expect questions related to stock management and merchandising. Brush up on your knowledge of effective stock processes and how to maintain high standards in the shop. Being able to discuss your organisational skills and any relevant experience will set you apart from other candidates.
