At a Glance
- Tasks: Assist customers with insurance claims, providing support and guidance throughout the process.
- Company: Join NFU Mutual, a top UK insurance company with over 110 years of experience.
- Benefits: Enjoy a competitive salary, flexible hours, and comprehensive training for career growth.
- Other info: Dynamic team environment with opportunities for professional development and progression.
- Why this job: Make a real difference in customers' lives while building a rewarding career in insurance.
- Qualifications: 8 GCSEs including Maths and English; strong communication and customer service skills.
The predicted salary is between 25000 - 25000 £ per year.
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
As the Lisburn & Banbridge agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Lisburn & Banbridge agency of NFU Mutual for a Claims Handler to join us on a full-time, permanent basis, working Monday - Friday, 9am - 5pm, with a 4:30pm finish on Fridays. Requests for 4 days per week will be considered.
The Benefits
- Salary of £25,000+ (dependent on experience)
- Competency-based salary progression
- 23 days annual leave + Bank Holidays
- Pension scheme
- Flexitime
- Private Medical Insurance
- Gym contribution
- Membership Plus discount scheme
- Comprehensive training provided
- Support in obtaining professional qualifications, starting with the Chartered Insurance Institute (CII) Certificate in Insurance
This is a fantastic opportunity for a talented and driven individual to join our well-established organisation. You'll discover a role where your contribution makes a real difference to customers when they need support most. And, with structured training and practical support, you'll have the foundations to build a lasting career in insurance.
The Role
As an Insurance Claims Handler, you will be the first point of contact for customers reporting claims, providing reassurance, guidance and outstanding service throughout the claims process. Working across a range of personal, commercial and agricultural insurance products, you'll accurately record and set up claims, gather relevant information and manage claims in line with your delegated authority. You'll take ownership of smaller claims from initial notification through to settlement, ensuring they are handled efficiently, fairly and in accordance with company procedures. For larger, more complex or higher-value claims, you'll ensure all relevant information is obtained before referring the claim to NFU Mutual's Head Office Claims team, while continuing to support customers and keep them informed of progress. You'll be responsible for maintaining accurate records, liaising with policyholders and third parties, and delivering a high standard of customer care at every stage. Working closely with colleagues, you'll also play a vital role in maintaining strong customer relationships and ensuring processes are completed accurately and efficiently. As your knowledge and experience develops, you'll also have the opportunity to support wider Agency activities, including customer service, policy administration and identifying opportunities to discuss NFU Mutual products and services with existing and prospective customers.
About You
To be considered as an Insurance Advisor, you will need:
- At a minimum, 8 GCSEs or equivalent at level 4 / Grade C or above, including Maths and English
- Excellent communication skills, with a strong customer focus and professional approach
- Resilience, self-motivation, and disciplined pipeline management
- High attention to detail, with strong organisation and time management skills
Claims handling, insurance or customer service experience is desirable but not essential.
Webrecruit and the Lisburn & Banbridge agency of NFU Mutual are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to build a successful career as an Insurance Claims Handler, please apply via the button shown.
Insurance Claims Handler in Lisburn employer: Webrecruit Ireland
As a Machine Operative at our Co. Armagh location, you'll be part of a dynamic and innovative team dedicated to producing high-quality chocolates and snacks. We pride ourselves on fostering a supportive work culture that encourages employee growth and development, offering training and advancement opportunities in a rapidly expanding company. Join us for a rewarding career where your contributions are valued and recognised in a vibrant and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Handler in Lisburn
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Webrecruit Ireland). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Webrecruit Ireland. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Claims Handler in Lisburn
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Webrecruit Ireland.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Webrecruit Ireland. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Webrecruit Ireland
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Webrecruit Ireland to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Webrecruit Ireland, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Webrecruit Ireland's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
