At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for staff.
- Company: Join the Yorkshire Dales National Park Authority, protecting nature's beauty.
- Benefits: Generous leave, flexible working, excellent pension, and wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a difference in a stunning environment while enhancing your tech skills.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 27254 - 30024 £ per year.
Salary: £27,254 to £30,024 per annum
Contract: Permanent, Full time (37 hours per week)
Location: Bainbridge (near Leyburn)
We’re looking for a service-focused and technically capable IT Support Officer who enjoys working with people as much as technology. If you’re committed to continuous improvement, high-quality service and being part of a collaborative team, this could be a great opportunity for you. This is a permanent, full-time role based in our Bainbridge office, with occasional travel across the Park. There is also potential for some home working, depending on business needs.
About Us
We are the Yorkshire Dales National Park Authority, an organisation that protects, enhances and promotes the immense beauty, wildlife and character of the Yorkshire Dales.
The Benefits
- Generous leave: starting at 26 days plus bank holidays
- Flexible working: Flexi-time scheme
- Excellent pension: Local Government Defined Benefit Pension Scheme
- Wellbeing support: Subsidised healthcare scheme, cycle to work scheme and staff discounts
- Free parking pass for our car parks
The Role
You’ll provide first-line technical support to staff, acting as a key point of contact for IT queries. This includes resolving incidents efficiently, maintaining accurate records within the incident management system, and supporting users both remotely and in person. You’ll help maintain and improve the Authority’s IT environment, including hardware, systems and applications, ensuring they meet professional standards. This includes configuring equipment, supporting software installations and upgrades, maintaining secure and compliant records, and contributing to system improvements, documentation and user guidance. You’ll also support IT projects and promote effective use of technology across the organisation.
Key Responsibilities
- Provide first-line IT support to staff
- Manage and resolve incidents via the IT service system
- Install, configure and maintain hardware and software
- Support IT projects and system improvements
About You
You’ll have a relevant qualification or equivalent experience supporting IT systems in a Microsoft Windows environment, along with strong diagnostic and troubleshooting skills. Experience of Windows 10/11, Microsoft 365, Windows Server (2019/2022), and technologies such as Veeam, Hyper-V and Teams Phone is desirable. You’ll also have excellent interpersonal and communication skills, with the ability to present information clearly and accurately. A flexible and positive approach is essential, along with a commitment to teamwork and delivering excellent customer service. Access to a car or access to a means of mobility support to meet travel demands of the post is essential (if driving must have a current valid driving licence and appropriate business insurance), as you’ll be required to travel within the Park in order to undertake this post.
Join Our Team!
We’re proud to be a Disability Confident employer. If you have a disability and meet the essential criteria, we guarantee you an interview. We are committed to building a diverse and inclusive workplace and welcome applications from people of all backgrounds.
For an informal chat about this vacancy, please contact James Schofield, Senior IT Officer, on 01969 652321 or james.schofield@yorkshiredales.org.uk
Closing date: 11pm on Sunday 27 September 2026
Anticipated interview dates: Wednesday 7 October and Thursday 8 October 2026
IT Support Officer in Leyburn employer: Webrecruit Ireland Ltd.
Edina is an excellent employer that values its employees by providing a supportive work culture and opportunities for professional growth in the energy sector. Located in Dorking, UK, the company offers competitive benefits, including training programmes to enhance your skills and career progression, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic industry.
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We think you need these skills to ace IT Support Officer in Leyburn
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Webrecruit Ireland Ltd..
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
