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For Companies At a Glance
- Tasks: Provide top-notch information to visitors and assist with retail tasks.
- Company: Join the Yorkshire Dales National Park Authority in a stunning natural setting.
- Benefits: Starting pay of £12.85/hour, generous leave, and excellent pension scheme.
- Why this job: Work in breathtaking locations while helping others explore the beauty of the Dales.
- Qualifications: Customer service experience and good IT skills are essential.
- Other info: Flexible hours with opportunities for training and personal growth.
The predicted salary is between 11 - 14 £ per hour.
About Us
Would you like to work in one of the most dramatic and beautiful areas of the Yorkshire Dales National Park? From the towering cliff of Malham Cove to the impressive Gordale Scar and the peaceful waterfall at Janet’s Foss. Surrounded by stunning views of Linton Falls, the River Wharfe, and the charming town of Grassington in the heart of Wharfedale. Malham and Grassington are remarkable places to spend your working day. We now have an opportunity for an Information Adviser to join our small and friendly teams at Malham and Grassington. We are the Yorkshire Dales National Park Authority, an organisation that protects, enhances and promotes the immense beauty, wildlife and character of the Yorkshire Dales.
The Benefits
- Pay starting at £12.85 per hour
- Generous leave: 26 days’ annual leave plus bank holidays, pro rata
- Excellent pension through the Local Government Pension Scheme (LGPS)
- Wellbeing support, including a subsidised healthcare scheme, an employee assistance programme and a cycle to work scheme
- Staff discounts on a range of goods and services
- Free parking
The Role
You will provide high quality information to visitors and residents, face to face and through email and telephone enquiries. This includes answering questions about the National Park, suggesting local walks and highlighting places of interest. Our Visitor Centres also sell a range of products, so you will support retail tasks such as taking payments, responding to customer queries and keeping stock replenished. You will also carry out routine administrative tasks using Microsoft Office (Word, Excel and Outlook). Other duties include giving advice to visitors outside the Centre, helping with litter picking, and offering assistance in the car park when required. Health and Safety and First Aid training will be provided and is a requirement of the role, along with other relevant training courses. You will be based at both Malham and Grassington National Park Visitor Centres, with occasional work at other Centres. The rota includes around two weekends in every four plus some bank holidays. Rotas are reviewed each January and may change to meet operational needs.
Annualised Hours of Work
- 654 contracted hours across the year (April to March)
- Most hours worked between April and October (the main season), with fewer between November and March
- Weekends and bank holidays form part of the rota
About You
You will have experience of delivering excellent customer service and a good understanding of local opportunities for recreation and enjoyment. This will allow you to confidently share information with visitors about walks, attractions and the surrounding area. Ideally you will also have good IT skills, including the use of Microsoft Office, and experience of working in a retail setting. We’re proud to be a Disability Confident employer. If you have a disability and meet the essential criteria, we guarantee you an interview. We are committed to building a diverse and inclusive workplace and strongly encourage applicants from all backgrounds to apply and join us.
Contact
For an informal chat about this role, please contact Clare Lamkin, Centre Manager, on 01729 833201 or clare.lamkin@yorkshiredales.org.uk. The closing date for completed application forms is 11:00pm on Monday, 9 February 2026.
Information Adviser employer: Webrecruit Ireland Ltd.
Contact Detail:
Webrecruit Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Adviser
✨Tip Number 1
Get to know the area! Familiarise yourself with the Yorkshire Dales, local walks, and attractions. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings in Malham and Grassington. Meeting people in person can lead to job opportunities and gives you a chance to showcase your personality and enthusiasm.
✨Tip Number 3
Practice your customer service skills! Since the role involves interacting with visitors, consider role-playing scenarios with friends or family. This will help you feel more confident when answering questions and providing information.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the Yorkshire Dales National Park Authority.
We think you need these skills to ace Information Adviser
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let us know why you love the Yorkshire Dales! Share any personal experiences or favourite spots in the area. This will help us see your enthusiasm for the role and the beautiful surroundings you'll be working in.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering excellent customer service. We want to know how you've helped customers in the past, whether it's answering queries or providing recommendations. Specific examples can really make your application stand out!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Webrecruit Ireland Ltd.
✨Know Your Local Area
Familiarise yourself with the Yorkshire Dales, especially Malham and Grassington. Be ready to discuss local walks, attractions, and any hidden gems you can recommend to visitors. This will show your passion for the area and your ability to provide valuable information.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help someone. This role is all about engaging with visitors, so demonstrating your experience in this area is crucial.
✨Brush Up on IT Skills
Since you'll be using Microsoft Office for administrative tasks, make sure you're comfortable with Word, Excel, and Outlook. You might be asked about your proficiency during the interview, so consider doing a quick refresher on any features you’re less familiar with.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios, like how you would handle a busy day at the Visitor Centre or assist a visitor with a query. Think through your responses and be prepared to demonstrate your problem-solving skills and adaptability.
