Website Project Manager

Salary: £37,211 - £41,518 FTE per annum (Pro-rata amount for 30 hours per week across 7-months: £17,599 - £19,636) - Additionally, £480 home-based allowance

Location: Homebased with occasional travel to London Head Office paid by Family Action

Hours: 30 hours per week (Part-time)

Contract: Temporary contract for 7-months

Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. Our adoption support agency, PAC-UK, provides specialist support to all parties affected by adoption and other permanency arrangements.

Following the successful extension of funding for the FamilyConnect service, Family Action is investing in the development of a new FamilyConnect website to deliver a more accessible, user-centered and sustainable digital experience. FamilyConnect provides information, resources and support for adopted adults, care-experienced adults, birth parents, relatives affected by adoption and the professionals who work alongside them: www.familyconnect.org.uk

Main Responsibilities:

• End to end management of the Family Connect web build, including:
• Planning phase to inform the brief, project objectives and KPIs
• Discovery with stakeholders to develop information architecture, taxonomy and user journeys
• Working with the agency on the design & build phases of the website development
• Conducting a content review process to update and refresh existing content and plan new content
• Thorough testing & launch planning
• Utilise project management methodologies with regular feedback and reporting to the Senior Website & Digital Content Manager, the PAC-UK team and others as required
• Design and deliver consultation workshops with key stakeholders to ensure needs are met, including co-production with service users
• Work with our agency to ensure they are briefed thoroughly and understand the build requirements which will come out of the discovery process
• Ensure the site meets WCAG 2.2 AA accessibility standards where possible
• Facilitate specific functionality requirements such as appointment booking and integration with PAC-UK helpline and web chat
• Work to an agreed timeline for an efficient delivery within 4-6 months from start to finish
• Manage project delivery against the agreed budget, ensuring objectives are achieved on schedule and within budget
• Set up tracking and reporting to be able to monitor reach, engagement and measure key objectives

Main Requirements:

• Experience in managing websites and website builds in complex organisations
• Project management experience, strong organisational skills and high attention to detail
• An understanding of website technical requirements
• An understanding of the latest accessibility standards
• Ability to work with multiple stakeholders of different seniority levels
• Ability to work with service users and subject matter experts to create relevant and accessible content
• Sensitivity to the subject matter and the complex, life-changing experiences service users may have had throughout their adoption journey

Benefits:

• An annual paid leave entitlement of 25 working days pro rata plus bank holidays
• Up to 6% matched-pension contributions
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jabs vouchers
• Cycle to work scheme
• Investing in your professional development with ongoing quality training and career development opportunities

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.