At a Glance
- Tasks: Support clients through calls and emails, providing guidance and emotional support.
- Company: Join Relate at Family Action, a team dedicated to making a positive impact in people's lives.
- Benefits: Enjoy remote work flexibility and a homeworking allowance, plus a supportive team environment.
- Other info: This is a part-time, temporary role with opportunities for personal growth and service development.
- Why this job: Make a real difference while developing your skills in a compassionate and inclusive workplace.
- Qualifications: GCSEs in English and Maths, plus customer service experience and strong interpersonal skills required.
The predicted salary is between 24000 - 25000 £ per year.
£24,206 FTE + £480 FTE homeworking allowance per annum (pro-rata for part-time)
Support Service Advisor
Service: Service Delivery Team within Relate at Family Action
Location: Remote homebased
Hours: 20 hours per week (part-time)
Salary: £24,206 FTE + £480 FTE homeworking allowance per annum (£13,084.32 + £259.46 homeworking allowance per annum for part-time, 20 hours per week)
Contract type: Temporary (1-year fixed term)
Are you passionate about delivering outstanding customer service and making a real difference to people\'s lives? Join Relate at Family Action as a Support Service Advisor!
We are looking for a dedicated and compassionate Support Service Advisor to be the welcoming first point of contact for our clients. You will play a crucial role in providing clear guidance, emotional support, and helping individuals connect with the right services to support their journey.
What you\'ll be doing:
• Handling inbound calls, emails, and digital enquiries with empathy and professionalism.
• Identifying client needs and referring or signposting to appropriate services.
• Managing financial transactions and ensuring accurate record keeping.
• Maintaining client records on systems such as Penelope and Acuity.
• Supporting a seamless client experience from triage to allocation.
• Contributing to service development by trialling new access methods and gathering client feedback.
• Assisting with complaints management in line with policies.
• Providing cover and mentoring support for new team members when needed.
What we’re looking for:
• GCSEs (or equivalent) in English and Maths.
• Proven experience delivering excellent customer service in a client-facing role.
• Strong interpersonal skills with empathy, respect, and patience at the core.
• Competency using Microsoft Office and CRM/database systems.
• Commitment to equality, diversity, inclusion, and organisational values.
• A positive, adaptable approach and the ability to work both independently and as part of a team.
Desirable:
• A customer service or business administration qualification (e.g., NVQ Level 2 or 3).
• Experience working collaboratively in a team environment and contributing to service improvements.
Why join us?
You’ll be part of a supportive, friendly team committed to making a positive impact. We offer a flexible, remote working environment and the opportunity to contribute meaningfully to the client experience at every step.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 7th July 2025 at 11.59pm
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
ID: 1497
Support Service Advisor employer: Webrecruit for Family Action
Family Action is an exceptional employer that prioritises the well-being of both its employees and the families they support. With a strong commitment to professional development, our team members benefit from ongoing training and growth opportunities in a collaborative and inclusive work culture. Located in Gorleston-on-Sea, we offer a flexible part-time role that allows you to make a meaningful impact in the community while enjoying competitive benefits such as annual leave and pension contributions.
Contact Details:
Webrecruit for Family Action Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Webrecruit for Family Action and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Webrecruit for Family Action and let us see your personality shine through!
We think you need these skills to ace Support Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Webrecruit for Family Action.
Get Familiar with Our Brand:Before applying, take some time to learn about Webrecruit for Family Action and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Webrecruit for Family Action
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Webrecruit for Family Action.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Webrecruit for Family Action will surely appreciate.
