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For Companies At a Glance
- Tasks: Provide essential admin support to a dynamic service helping families in need.
- Company: Join Family Action, a leading charity transforming lives since 1869.
- Benefits: Enjoy flexible hours, competitive salary, and professional development opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in admin roles, strong communication skills, and attention to detail required.
- Other info: Remote and on-site work options available with a supportive team culture.
The predicted salary is between 29187 - 29187 £ per year.
We are looking for a Service Administrator to provide vital administrative support to the WellFamily Plus Service in Hackney. This established and dynamic service works in close partnership with primary care, offering practical and emotional support to adults and young people aged 16+.
The successful candidate will help the team meet safeguarding and case management compliance standards by ensuring referrals, communications, and digital systems are managed effectively. You will support the Service Manager and team members by coordinating communications, updating digital platforms, managing inboxes, tracking service data, and maintaining accurate records.
This role supports a high-performing team handling referrals from 36 GP practices across 8 Hackney neighbourhoods. With growing demand for support and increased administrative pressure on practitioners, your contribution will be crucial in keeping essential back-office functions running smoothly enabling our frontline workers to focus on delivering quality care.
Your Impact
You’ll bring structure and clarity to busy service operations, streamline processes, and be the first point of contact for referrals and queries. Your accurate and timely data entry and support in gathering evaluation and survey data will contribute directly to safeguarding best practices and better service outcomes.
Your Skills and Experience
- Proven experience in administrative roles, ideally within a health, social care, or community setting
- Strong communication and digital skills
- High attention to detail and ability to work in a fast-paced, team environment
- Confident in using multiple systems (e.g. NHS EMIS, Inform)
- Able to follow procedures and flag issues appropriately
- Organised, values-driven, and passionate about improving services
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
What We Offer
- Generous pension scheme and leave entitlements
- Eye care vouchers and cycle-to-work scheme
- Flexible working options (discussed at interview)
- Wellbeing support and investment in your professional development
- Ongoing training and career opportunities
- A collaborative and innovative workplace culture
For an informal discussion about this opportunity please contact: Banu Aydinoglugil, Service Manager, Family Action WellFamily Plus Project on banu.aydinoglugil@family-action.org.uk, Tel: 07977186946.
To Apply:
- Click the “Apply Now” link below and fill out our digital application form
- Closing Date: 12th of February 2026 at 23:59
- Interview date: Third week into February 2026
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
Service Administrator employer: Webrecruit for Family Action
Contact Detail:
Webrecruit for Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Family Action. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the WellFamily Plus Service. Understand their mission and values so you can show how your skills align with their goals. It’s all about making that connection!
✨Tip Number 3
Practice common interview questions but also be ready for situational ones. Think about how you’d handle specific scenarios related to administrative tasks or team support. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Service Administrator role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past experiences have prepared you for this role. Focus on any administrative roles you've had, especially in health or social care settings, as that’s a big plus for us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your writing is easy to read. This will help us see your attention to detail right from the start!
Apply Through Our Website: Remember to apply through our website by clicking the 'Apply Now' link. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t miss out!
How to prepare for a job interview at Webrecruit for Family Action
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the responsibilities, especially around managing referrals and supporting the team. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Communication Skills
As a Service Administrator, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in fast-paced environments. Be ready to discuss how you can be the first point of contact for referrals and queries.
✨Highlight Your Attention to Detail
This role requires high attention to detail, so come prepared with specific instances where your meticulousness made a difference. Whether it was maintaining accurate records or ensuring compliance, share how your diligence has positively impacted your previous teams.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, like managing multiple systems or handling urgent requests, and prepare your strategies for addressing them.
