At a Glance
- Tasks: Provide first contact support for parents and professionals on the SEND process.
- Company: Family Action, dedicated to supporting families in need.
- Benefits: Annual leave, matched pension contributions, and flexible working hours.
- Other info: Complete Level 1 IPSEA legal training within three months.
- Why this job: Make a real difference in the lives of families while working flexibly.
- Qualifications: Strong communication skills and commitment to confidentiality required.
The predicted salary is between 15000 - 20000 £ per year.
Webrecruit for Family Action is looking for a Triage and Information Officer to provide first contact support for parents and professionals seeking advice on the SEND process. The role is part-time, requiring 15 hours weekly, and involves managing communication channels effectively.
This position demands strong communication skills and a commitment to confidentiality. Successful candidates will complete Level 1 IPSEA legal training within three months.
Benefits include:
- Annual leave
- Matched pension contributions
- Flexible working arrangements
Remote Triage & Information Officer (Part‑Time, 15hrs) employer: Webrecruit for Family Action
Family Action is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to flexible working arrangements, employees can balance their personal and professional lives while contributing to meaningful support for families in need. The opportunity to complete Level 1 IPSEA legal training further enhances career growth, making this role not only rewarding but also a stepping stone for future advancement within the organisation.
Contact Details:
Webrecruit for Family Action Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Triage & Information Officer (Part‑Time, 15hrs)
✨Tip Number 1
Make sure you research Family Action and their mission. Understanding their values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing support, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what Family Action looks for in a candidate and how to ace the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Remote Triage & Information Officer (Part‑Time, 15hrs)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Triage & Information Officer. We want to see how you can effectively manage communication channels and support parents and professionals in the SEND process.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly and concisely. We love seeing examples of how you've successfully communicated in previous roles or situations.
Highlight Your Commitment to Confidentiality:This position requires a commitment to confidentiality, so be sure to mention any relevant experience you have in handling sensitive information. We appreciate candidates who understand the importance of privacy in their work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Webrecruit for Family Action
✨Know Your SEND Stuff
Make sure you brush up on the Special Educational Needs and Disabilities (SEND) process before your interview. Familiarise yourself with common challenges parents face and how to provide effective support. This will show that you're not just interested in the role, but that you genuinely understand the needs of those you’ll be helping.
✨Show Off Your Communication Skills
Since this role is all about communication, prepare examples of how you've effectively managed conversations in the past. Think about times when you’ve had to explain complex information clearly or handle sensitive situations with care. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Emphasise Confidentiality
Given the nature of the role, it’s crucial to demonstrate your understanding of confidentiality. Be ready to discuss how you would handle sensitive information and why maintaining privacy is important in this context. This will reassure the interviewers that you take this responsibility seriously.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the training process for Level 1 IPSEA or how the team collaborates to support families. Asking questions shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
