At a Glance
- Tasks: Support young carers by processing referrals and managing service opportunities.
- Company: Join Family Action, a supportive organisation dedicated to making a difference.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Diverse and inclusive workplace committed to equality and community representation.
- Why this job: Make a real impact in the lives of young carers while developing your skills.
- Qualifications: NVQ Level 3 in Business Administration or equivalent, with strong organisational skills.
The predicted salary is between 19400 - 24449 £ per year.
Service: The Bridge Young Carers Service & Young Carers Darlington
Salary: £24,449 FTE per annum (£19,559.20 per annum, pro rata)
Location: Bishop Auckland, County Durham, DL14
Hours: 29.6 hours per week (part-time)
Contract type: Temporary – 12 months
Responsibilities
- Processing referrals – supporting triage process and contact with families
- Providing data for quarterly monitoring reports to demonstrate impact of service
- Management of Carers Breaks and Opportunities within the service – compiling records & purchasing breaks
- Management of office functions including finance and health and safety
- Being a positive and welcoming presence in the office and when communicating with families
Requirements
- NVQ Level 3 Business Administration (or equivalent)
- Excellent knowledge of office systems and procedures
- Confident use of Windows and Microsoft packages and efficient in navigating, inputting and reporting database information
- Organisational and time management skills
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level of check.
Benefits
- Annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- Up to 6% matched pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jab vouchers
- Cycle to work scheme
- Investing in your professional development with ongoing quality training and career development opportunities
Equality, Diversity & Inclusion
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
Additional Notes
Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Outcome and Impact Administrator employer: Webrecruit for Family Action
Family Action is an exceptional employer located in Bishop Auckland, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, generous annual leave, and a commitment to equality and diversity, we empower our staff to make a meaningful impact in the lives of young carers and their families. Join us to be part of a dedicated team that values your contributions and invests in your development.
Contact Details:
Webrecruit for Family Action Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outcome and Impact Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the Bridge Young Carers Service. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation and its impact. Show us you understand the role of an Outcome and Impact Administrator and how you can contribute to making a difference.
✨Tip Number 3
Practice your communication skills! Being a positive presence is key in this role, so rehearse how you'll engage with families and colleagues. Confidence goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Outcome and Impact Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Outcome and Impact Administrator role. We want to see how you can contribute to our mission!
Showcase Your Skills:Don’t forget to emphasise your NVQ Level 3 in Business Administration and your proficiency with Microsoft packages. We love seeing candidates who can confidently navigate office systems and procedures, so let that shine through!
Be Personable:Since this role involves communicating with families, it’s important to convey your positive attitude and welcoming nature in your application. We’re looking for someone who can be a friendly face in the office!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Webrecruit for Family Action
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Outcome and Impact Administrator. Familiarise yourself with processing referrals, managing office functions, and compiling records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational and time management skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure everything runs smoothly.
✨Demonstrate Your Tech Savviness
The job mentions a need for confident use of Windows and Microsoft packages. Brush up on these tools before your interview. You might be asked about your experience with databases, so be prepared to discuss how you've used them in previous roles or projects.
✨Emphasise Your People Skills
Being a positive and welcoming presence is key in this role. Think of instances where you've effectively communicated with families or colleagues. Highlight your ability to build rapport and support others, as this will resonate well with the values of the organisation.
