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- Tasks: Support individuals in crisis with practical and emotional assistance at the Bolton Listening Lounge.
- Company: Join Family Action, a leading charity transforming lives since 1869.
- Benefits: Earn £13.11 per hour, enjoy hybrid working, and access training opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Diverse and inclusive workplace, welcoming applications from all backgrounds.
The predicted salary is between 13 - 16 £ per hour.
Support Time Recovery Worker
Location: YMCA, 125 Deansgate, Bolton, BL1 1HA
Hours: Sessional hours
Salary: £13.11 per hour
Contract type: Sessional contract
Family Action & the Role’s Impact: At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 200 community based services, as well as supporting thousands more through national programmes and grants.
Working in partnership with Greater Manchester Mental Health Foundation Trust and MhIST (Mental Health Support Team), the Bolton Listening Lounge is a collaborative approach to providing mental health and wellbeing support from late afternoon into the evening. It provides a safe space for people who are experiencing mental distress or who feel that they are going through a personal crisis. Our service staff will offer low level calming interventions and one to one support to identify the cause of the emotional distress and to put in place a plan including signposting and referring on to other organisations and services.
Key tasks and responsibilities:
- Develop trusting relationships and provide practical and emotional support to individuals accessing the Listening Lounge Service.
- Carry out initial ‘getting to know’ conversations and work with individuals to plan their support and achieve the goals and outcomes that are important to them, and to work with the wider Listening Lounge team to support the development and implementation of an action plan to support the individual.
- To have knowledge of, develop relationships with and keep up to date with local services and organisations which can offer support in relation to developing positive wellbeing.
- Ensure regular and robust case recording and risk management in line with Quality Standards.
- Providing a gateway to the Listening Lounge ‘Wider Network of Support’ including Statutory & VCSE services for specific issues relating to loneliness, housing, debt, substance misuse and family support.
Main Requirements:
- Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced DBS Adults.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
Key points:
- Pay is inclusive of holiday pay.
- Hybrid working.
- Opportunities to access training relevant to role.
Our commitment to Equality, Diversity & Inclusion: We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community; particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
To Apply:
- Click the ‘Apply’ link below and fill out our digital application form.
- Closing Date: Sunday 15th February 2026 at 11.59pm.
- Interviews are scheduled to take place week commencing 23rd February 2026.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Michelle.Delrosso@family-action.org.uk
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
Support Time Recovery Worker in Manchester employer: Webrecruit for Family Action
Contact Detail:
Webrecruit for Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Time Recovery Worker in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to Family Action. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for your interview by practising common questions related to support work. Think about how you’d build trust with clients and what strategies you’d use to help them achieve their goals.
✨Tip Number 3
Show your passion for mental health support! During interviews, share personal experiences or stories that highlight your commitment to helping others. It’s all about making that emotional connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Support Time Recovery Worker in Manchester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Support Time Recovery Worker position. Highlight your relevant skills and experiences that align with the key tasks and responsibilities mentioned in the job description.
Show Your Passion: Express your enthusiasm for supporting individuals in mental distress. We love candidates who are genuinely passionate about making a difference in people's lives, so let that passion come across in your writing!
Check Your Details: Before hitting submit, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about the opportunity. Remember, apply through our website for the best chance!
How to prepare for a job interview at Webrecruit for Family Action
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Support Time Recovery Worker. Familiarise yourself with the key tasks and responsibilities mentioned in the job description, especially around providing emotional support and developing action plans for individuals.
✨Showcase Your Empathy
During the interview, highlight your ability to build trusting relationships and provide practical support. Share specific examples from your past experiences where you've successfully helped someone through a difficult time, as this aligns perfectly with the values of Family Action.
✨Research Local Services
Demonstrate your knowledge of local services and organisations that can aid in mental health and wellbeing. Being able to discuss these resources shows that you're proactive and ready to connect individuals with the right support networks.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
