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- Tasks: Provide essential admin support to a dynamic service helping families in need.
- Company: Join Family Action, a leading charity transforming lives since 1869.
- Benefits: Enjoy flexible hours, competitive salary, and professional development opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience in admin roles, strong communication skills, and attention to detail required.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 29187 - 29187 £ per year.
Location: Greater London
Hours of Work: 14.8 hours per week (Part-time) - Remote and on-site working, flexible hours
Salary: £29,087 FTE per annum – (Pro-rata for part time hours - £11,634)
Contract Type: Temporary Contract
Closing Date: 12 Feb 2026
We are looking for a Service Administrator to provide vital administrative support to the WellFamily Plus Service in Hackney. This established and dynamic service works in close partnership with primary care, offering practical and emotional support to adults and young people aged 16+. The successful candidate will help the team meet safeguarding and case management compliance standards by ensuring referrals, communications, and digital systems are managed effectively. You will support the Service Manager and team members by coordinating communications, updating digital platforms, managing inboxes, tracking service data, and maintaining accurate records. This role supports a high-performing team handling referrals from 36 GP practices across 8 Hackney neighbourhoods. With growing demand for support and increased administrative pressure on practitioners, your contribution will be crucial in keeping essential back-office functions running smoothly enabling our frontline workers to focus on delivering quality care.
Your Impact
You will bring structure and clarity to busy service operations, streamline processes, and be the first point of contact for referrals and queries. Your accurate and timely data entry and support in gathering evaluation and survey data will contribute directly to safeguarding best practices and better service outcomes.
Your Skills and Experience
- Proven experience in administrative roles, ideally within a health, social care, or community setting
- Strong communication and digital skills
- High attention to detail and ability to work in a fast-paced, team environment
- Confident in using multiple systems (e.g. NHS EMIS, Inform)
- Able to follow procedures and flag issues appropriately
- Organised, values-driven, and passionate about improving services
Our commitment to Equality, Diversity & Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
What We Offer
- Generous pension scheme and leave entitlements
- Eye care vouchers and cycle-to-work scheme
- Flexible working options (discussed at interview)
- Wellbeing support and investment in your professional development
- Ongoing training and career opportunities
- A collaborative and innovative workplace culture
For an informal discussion about this opportunity please contact: Banu Aydinoglugil, Service Manager, Family Action WellFamily Plus Project on banu.aydinoglugil@family-action.org.uk, Tel: 07977186946.
To Apply:
- Click the "Apply Now" link below and fill out our digital application form
- Closing Date: 12th of February 2026 at 23:59
- Interview date: Third week into February 2026
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
Service Administrator in London employer: Webrecruit for Family Action
Contact Detail:
Webrecruit for Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Family Action. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the WellFamily Plus Service. Understand their mission and values so you can show how you fit into their vision during your chat.
✨Tip Number 3
Practice common interview questions related to administrative roles. Think about your past experiences and how they align with the skills they're looking for, like attention to detail and communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Family Action.
We think you need these skills to ace Service Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Service Administrator role. We want to see how you can bring structure and clarity to our busy service operations!
Show Off Your Communication Skills: Since this role involves coordinating communications and being the first point of contact, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail: We’re looking for someone who can manage data accurately and efficiently. Be sure to mention any previous experiences where your attention to detail made a difference in your work.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Family Action!
How to prepare for a job interview at Webrecruit for Family Action
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the responsibilities mentioned in the job description, especially around administrative support and data management. This will help you articulate how your skills align with what they need.
✨Showcase Your Communication Skills
As a Service Administrator, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it’s coordinating with team members or managing client queries. Be ready to demonstrate your ability to convey information clearly and concisely.
✨Highlight Your Attention to Detail
Given the importance of accurate data entry and record-keeping in this role, be prepared to discuss specific instances where your attention to detail made a difference. Bring up any experience you have with digital systems like NHS EMIS, as this will show you're ready to hit the ground running.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
