At a Glance
- Tasks: Provide first contact support for parents and professionals on the SEND process.
- Company: Family Action, dedicated to supporting families in need.
- Benefits: Flexible working hours, annual leave, and matched pension contributions.
- Other info: Complete Level 1 IPSEA legal training within three months.
- Why this job: Make a real difference in the lives of families while working remotely.
- Qualifications: Strong communication skills and commitment to confidentiality required.
The predicted salary is between 12 - 15 £ per hour.
Webrecruit for Family Action is looking for a Triage and Information Officer to provide first contact support for parents and professionals seeking advice on the SEND process. The role is part-time, requiring 15 hours weekly, and involves managing communication channels effectively.
This position demands strong communication skills and a commitment to confidentiality. Successful candidates will complete Level 1 IPSEA legal training within three months.
Benefits include:
- Annual leave
- Matched pension contributions
- Flexible working arrangements
Remote Triage & Information Officer (Part‑Time, 15hrs) in London employer: Webrecruit for Family Action
Family Action is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to flexible working arrangements, employees enjoy a supportive work culture that fosters growth through training opportunities, such as the Level 1 IPSEA legal training. The part-time role of Triage and Information Officer not only offers competitive benefits like annual leave and matched pension contributions but also allows you to make a meaningful impact in the lives of families navigating the SEND process.
Contact Details:
Webrecruit for Family Action Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Triage & Information Officer (Part‑Time, 15hrs) in London
✨Tip Number 1
Make sure you research Family Action and their mission. Understanding their values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about first contact support, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Family Action. They can provide insider tips on what the company looks for in a candidate and might even give you a heads-up on the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Remote Triage & Information Officer (Part‑Time, 15hrs) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Triage & Information Officer. We want to see how you can effectively manage communication channels and support parents and professionals in the SEND process.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly and concisely. We love seeing examples of how you've successfully communicated in previous roles or situations.
Emphasise Confidentiality:This position requires a commitment to confidentiality, so be sure to mention any relevant experience you have in handling sensitive information. We appreciate candidates who understand the importance of privacy in their work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Webrecruit for Family Action
✨Know Your SEND Stuff
Make sure you brush up on the Special Educational Needs and Disabilities (SEND) process before your interview. Familiarise yourself with common challenges parents face and how to provide effective support. This will show that you're not just interested in the role, but that you genuinely understand the needs of those you’ll be helping.
✨Show Off Your Communication Skills
Since this role involves managing communication channels, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated complex information in the past. This will demonstrate your ability to connect with both parents and professionals.
✨Emphasise Confidentiality
Given the sensitive nature of the information you'll be handling, it's crucial to highlight your commitment to confidentiality. Think of specific instances where you've maintained privacy or handled sensitive information responsibly. This will reassure them that you take this aspect of the role seriously.
✨Flexibility is Key
As the position offers flexible working arrangements, be prepared to discuss how you can manage your time effectively while working remotely. Share any previous experiences where you successfully balanced multiple responsibilities, as this will show that you’re ready for the part-time nature of the job.
