At a Glance
- Tasks: Provide first contact support for parents and professionals on the SEND process.
- Company: Family Action, dedicated to supporting families in need.
- Benefits: Annual leave, matched pension contributions, and flexible working hours.
- Other info: Complete Level 1 IPSEA legal training within three months.
- Why this job: Make a real difference in the lives of families while working flexibly.
- Qualifications: Strong communication skills and commitment to confidentiality required.
The predicted salary is between 15000 - 20000 £ per year.
Webrecruit for Family Action is looking for a Triage and Information Officer to provide first contact support for parents and professionals seeking advice on the SEND process. The role is part-time, requiring 15 hours weekly, and involves managing communication channels effectively.
This position demands strong communication skills and a commitment to confidentiality. Successful candidates will complete Level 1 IPSEA legal training within three months.
Benefits include:
- Annual leave
- Matched pension contributions
- Flexible working arrangements
Remote Triage & Information Officer (Part‐Time, 15hrs) in London employer: Webrecruit for Family Action
Family Action is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to flexible working arrangements, employees enjoy a supportive work culture that fosters growth through training opportunities like the Level 1 IPSEA legal training. The organisation also offers competitive benefits such as annual leave and matched pension contributions, making it an ideal place for those seeking meaningful and rewarding employment in the field of support services.
Contact Details:
Webrecruit for Family Action Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Triage & Information Officer (Part‐Time, 15hrs) in London
✨Tip Number 1
Make sure you research Family Action and their mission. Understanding their values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about first contact support, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Family Action. They can provide insider tips on what the company looks for in a Triage and Information Officer, which can give you an edge in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Remote Triage & Information Officer (Part‐Time, 15hrs) in London
Some tips for your application 🫡
Show Your Communication Skills:Since the role is all about providing support and managing communication, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Triage & Information Officer role. Mention specific experiences that relate to the SEND process or similar support roles to show us you’re the right fit.
Highlight Your Commitment to Confidentiality:This position requires a commitment to confidentiality, so be sure to mention any relevant experience you have in handling sensitive information. We want to see that you understand the importance of privacy in this role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Webrecruit for Family Action
✨Know the SEND Process
Familiarise yourself with the Special Educational Needs and Disabilities (SEND) process before the interview. This will not only show your commitment to the role but also help you answer questions confidently about how you would support parents and professionals.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively managed communication in previous roles. Think about times when you had to convey complex information clearly or handle sensitive situations with confidentiality.
✨Understand the Role's Requirements
Review the job description thoroughly and be ready to discuss how your skills align with the responsibilities of a Triage and Information Officer. Highlight your ability to manage communication channels and provide first contact support.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture and values align with yours. Consider asking about the training process or how success is measured in this role.
