Community Shop Manager in Hexham

Family Action supports people through change, challenge or crisis. We protect children, support young people and adults, and offer direct, practical help to families and communities.

This is an exciting opportunity for a Community Shop Manager to play a key role in delivering the successful operation and growth of our Hexham Community Shop. You will drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike. This role offers the chance to shape the shop’s impact, develop your retail and people leadership skills, and contribute to the wider mission and values of Family Action.

Main Responsibilities:

• Drive sales growth and profitability ahead of budget and targets through local decision making.
• Build strong relationships with local donors, customers, volunteers, and businesses to create a robust supporter base for the shop that will provide strong levels of donation and sales.
• Promote Family Action’s mission and values within the community and serve as an ambassador for the charity, referring to services where appropriate.
• Maintain high levels of Gift Aid sales and, in conjunction with the Regional Business Manager, train Shop Team members to ensure Gift Aid targets are achieved and exceeded.
• Ensure and maintain operational excellence in cash handling, banking, and data protection.
• Work within the framework of the Retail Operations Manual and in conjunction with the Regional Business Manager to identify innovations and local initiatives to increase footfall and revenue.
• Recruit, train, retain and empower a Shop Team made up of an Assistant Community Shop Manager, Casual Community Shop Assistants, and Volunteers.
• Organise the daily operations through rota planning.
• Support the development and progression of the Shop Team through collaboration and coaching.
• Oversee good stock management, focusing on driving donation, stock rotation, and effective processing.
• Ensure ongoing operational excellence in customer service, visual merchandising, shop standards, and financial controls.
• Actively support the charity and promote charity promotions, events, and activities.
• Embrace and implement Family Action’s Equality & Diversity Policy in every aspect of your work.
• Comply with Family Action’s Health and Safety and Data Protection policies.
• Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.

Main Requirements:

• Proven experience in retail management or a similar customer-facing environment.
• Experience in charity retail or community-based initiatives.
• Familiarity with Gift Aid.
• Strong leadership skills and the ability to motivate teams and succession planning.
• Excellent communication and relationship building skills.
• Ability to make sound commercial decisions and drive business growth.
• Competence in financial management and operational compliance.
• Understanding of volunteer management.

Benefits:

• An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
• Up to 6% matched-pension contributions.
• Enhanced paid sick leave and paid family leave provision.
• Eye care and winter flu jabs vouchers.
• Cycle to work scheme.
• Investing in your professional development with ongoing quality training and career development opportunities.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.