At a Glance
- Tasks: Lead a team to provide essential family support services and ensure safety and effectiveness.
- Company: Family Action, a long-standing organisation dedicated to supporting families in need.
- Benefits: Generous annual leave, matched pension contributions, and professional development opportunities.
- Other info: Join a diverse and inclusive team committed to continuous improvement and community impact.
- Why this job: Make a real difference in the lives of vulnerable families while developing your leadership skills.
- Qualifications: Management experience and a passion for working with families in challenging situations.
The predicted salary is between 40500 - 49500 £ per year.
Service: Medway Family Time
Salary: Grade 4 point 29–33: £37,211 - £41,518 FTE annum
Location: Sunlight Centre, Richmond Road, Gillingham ME7 1LX
Hours: Full Time – 37 hours a week including a share of the Saturday rota
Contract: Permanent
Family Action & the Role’s Impact
At Family Action we support people through change, challenge or crisis. We protect children, support young people and adults and offer direct, practical help to families and communities. This is an exciting opportunity which has come about due to the promotion of the current post holder and the expansion of the service. You will, alongside another Service Manager, run this highly successful and established service which provides the statutory service, Family Time, on behalf of Medway Council.
You will jointly manage the team of Family Time supervisors, a coordinator and seniors to ensure the service continues to be safe, supportive and achieve its KPIs. You will work closely with the Medway Social Care team and commissioners, triaging referrals, reviewing and updating risk assessments and planning the daily rotas which enable the maximum use of the Centre.
Main Responsibilities:
- Providing line management and supervision to the Family Time team including holding weekly team meetings and monthly management meetings.
- Work collaboratively with external stakeholders, including taking a proactive role in weekly triage meetings.
- Ensure Family Time is delivered safely and effectively.
- Maintaining accurate records on the CRM database and lead on Family Action’s Quality Assurance framework which underpins continuous improvement.
- Complete quarterly reports for commissioners.
- Ensure rotas are in place which maximise accessibility for families and make the best use of the Centre.
- Jointly set and monitor the service budget.
Main Requirements:
- Ensure the Centre is welcoming, accessible and family focused.
- Good written and verbal communication skills supported by a working knowledge of databases and Microsoft programmes including Teams, Outlook, PowerPoint and Word.
- A team player with management experience.
- Ability to manage risk and have challenging and solution-focused conversations.
- Ability to plan and continually review the team rota and family requirements, ensuring that staff are aware of their role and that managing safety is a priority.
- Ability to support with strategic planning, monitoring and reviewing.
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level – children barred list.
Benefits:
- An annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
- Up to 6% matched pension contributions.
- Enhanced paid sick leave and paid family leave provisions.
- Eye care and winter flu jabs vouchers.
- Cycle to work scheme.
- Investing in your professional development with ongoing quality training and career development opportunities.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
Closing Date: Monday 24th August 2026 at 23:59. Interviews are scheduled to take place from August/September 2026.
Service Manager in Brompton employer: Webrecruit for Family Action
Family Action is an exceptional employer that prioritises the well-being of both its employees and the families they support. With a strong commitment to professional development, our team members benefit from ongoing training and growth opportunities in a collaborative and inclusive work culture. Located in Gorleston-on-Sea, we offer a flexible part-time role that allows you to make a meaningful impact in the community while enjoying competitive benefits such as annual leave and pension contributions.
Contact Details:
Webrecruit for Family Action Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Brompton
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Webrecruit for Family Action.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Webrecruit for Family Action!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Webrecruit for Family Action, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Webrecruit for Family Action or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Brompton
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Webrecruit for Family Action:Before hitting send, make sure to tailor your application specifically to Webrecruit for Family Action! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Webrecruit for Family Action
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
