At a Glance
- Tasks: Lead a supportive housing service and help residents achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a passionate team.
- Qualifications: Experience in supported housing and strong leadership skills required.
The predicted salary is between 42000 - 42000 € per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness.
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Night Manager, Housekeeping employer: Webrecruit - Client Branded
SPEAR is an exceptional employer dedicated to making a meaningful impact in the lives of individuals experiencing homelessness. Located in Richmond, our supportive work culture fosters collaboration and compassion, offering generous benefits such as 26 days of holiday, a comprehensive Employee Assistance Programme, and opportunities for career development. Join our passionate team and contribute to creating a safe, respectful environment while enjoying unique perks like a moving house day and financial security options.
Contact Detail:
Webrecruit - Client Branded Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager, Housekeeping
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to ending homelessness. Show them you're not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling complex situations. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SPEAR and making a difference.
We think you need these skills to ace Night Manager, Housekeeping
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Night Manager role. Highlight your experience in managing teams and working with people facing complex needs, as this will show us you understand what we're looking for.
Showcase Your Passion:We want to see your enthusiasm for ending homelessness! Share any relevant experiences or motivations that drive you to work in this field. A personal touch can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Webrecruit - Client Branded
✨Know Your Stuff
Make sure you understand the ins and outs of SPEAR's mission and values. Familiarise yourself with their approach to homelessness and trauma-informed care. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed staff or handled complex situations. Highlight your ability to motivate and support your team, especially in high-pressure environments.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like safeguarding or risk management. Think through potential scenarios you might face in the role and how you would respond. This will demonstrate your problem-solving skills and readiness for the challenges ahead.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, the challenges they currently face, or how success is measured in the role. This shows you're engaged and serious about contributing to their mission.
