At a Glance
- Tasks: Lead a supportive housing service and help residents achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a passionate team.
- Qualifications: Experience in supported housing and strong leadership skills required.
The predicted salary is between 42000 - 42000 € per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness.
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Night Manager (am) employer: Webrecruit - Client Branded
SPEAR is an exceptional employer dedicated to making a meaningful impact in the lives of individuals experiencing homelessness. Located in Richmond, our supportive work culture fosters collaboration and personal growth, offering generous benefits such as 26 days of holiday, a comprehensive Employee Assistance Programme, and ongoing career development opportunities. Join our passionate team and contribute to a vital cause while enjoying a fulfilling and rewarding work environment.
Contact Detail:
Webrecruit - Client Branded Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager (am)
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your values. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Be ready to discuss how your experience aligns with their goals of supporting residents towards independence. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing complex situations and leading a team. We want to see your confidence shine through when discussing your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to end homelessness.
We think you need these skills to ace Night Manager (am)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Night Manager role. Highlight your experience in supported housing and how it aligns with SPEAR’s mission to end homelessness. We want to see how you can make a real difference!
Showcase Your Leadership Skills:As a Hostel Manager, you'll be leading a team, so don’t forget to emphasise your management experience. Share examples of how you've motivated teams in fast-paced environments and handled complex situations. We love a good story!
Demonstrate Your Knowledge:Familiarise yourself with safeguarding, risk assessment, and trauma-informed practices. Mention any relevant training or experiences that showcase your understanding of these areas. It’ll show us you’re serious about providing high-quality support.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re keen on joining our passionate team at SPEAR!
How to prepare for a job interview at Webrecruit - Client Branded
✨Know Your Stuff
Make sure you understand SPEAR's mission and values inside out. Familiarise yourself with their approach to homelessness and trauma-informed care. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Think about specific situations where you motivated staff or handled complex cases, as this will demonstrate your capability to lead a team effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various situations related to safeguarding and risk management. Practise articulating your thought process and decision-making skills in these scenarios to show you're prepared for the challenges of the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hostel's operations, team dynamics, or future goals. This shows that you're not just interested in the job, but also in how you can contribute to SPEAR's mission and improve the service.
