At a Glance
- Tasks: Lead a supported housing service and help residents achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a passionate team.
- Qualifications: Experience in supported housing and strong leadership skills required.
The predicted salary is between 42000 - 42000 € per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
Requirements:
- Experience working with people experiencing homelessness or complex needs
- Managed or supervised staff in a supported housing, hostel, or similar setting
- Strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Ability to lead and motivate a team in a fast-paced environment
- Confidence in managing complex and high-risk situations
- Excellent communication and organisational skills
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness.
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Night Manager* employer: Webrecruit - Client Branded
SPEAR is an exceptional employer dedicated to making a meaningful impact in the lives of individuals experiencing homelessness. Located in Richmond, our supportive work culture fosters collaboration and compassion, offering generous benefits such as 26 days of holiday, a comprehensive Employee Assistance Programme, and opportunities for career development. Join us in our mission to create a safe and recovery-focused environment while enjoying unique perks like extra leave for moving house and discounts through the Blue Light Card.
Contact Detail:
Webrecruit - Client Branded Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager*
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your values. Building relationships can open doors to opportunities you might not find online.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Be ready to discuss how your experience aligns with their goals, especially around supporting residents towards independence. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with complex needs and team management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it’s a great way to reiterate your commitment to helping end homelessness.
We think you need these skills to ace Night Manager*
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Hostel Manager role. Highlight your experience with homelessness and managing teams, as this will show us you understand what we're looking for.
Show Your Passion:We want to see your enthusiasm for ending homelessness! Use your application to express why this cause matters to you and how you can contribute to our mission at SPEAR. A personal touch can really make your application stand out.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements and experiences are easy to spot. This helps us quickly see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Webrecruit - Client Branded
✨Know Your Stuff
Make sure you understand SPEAR's mission and values. Familiarise yourself with the challenges faced by people experiencing homelessness and how your role as a Hostel Manager can make a difference. This will show your passion and commitment during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your experience with staff supervision and how you've motivated your team to deliver high-quality support.
✨Be Ready for Scenario Questions
Expect questions about handling complex situations, safeguarding, and risk management. Think of specific instances where you've navigated these challenges and be ready to discuss your thought process and outcomes.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hostel's operations, team dynamics, and how SPEAR measures success. This not only shows your interest but also helps you gauge if the role is the right fit for you.
