At a Glance
- Tasks: Lead a supportive hostel service and help residents achieve independence.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a passionate team.
- Qualifications: Experience in supported housing and strong leadership skills required.
The predicted salary is between 42000 - 42000 € per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness.
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Experienced Night Manager employer: Webrecruit - Client Branded
SPEAR is an exceptional employer dedicated to making a meaningful impact in the lives of individuals experiencing homelessness. Located in Richmond, our supportive work culture fosters collaboration and compassion, offering generous benefits such as 26 days of holiday, a comprehensive Employee Assistance Programme, and opportunities for career development. Join us in our mission to create a safe and recovery-focused environment while enjoying unique perks like extra leave for moving house and discounts through the Blue Light Card.
Contact Detail:
Webrecruit - Client Branded Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their mission. Tailor your responses to show how your experience aligns with their values and the role of Hostel Manager. Be ready to discuss real-life scenarios where you've made a difference.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with complex needs and how you've successfully led teams in challenging environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our mission to end homelessness.
We think you need these skills to ace Experienced Night Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hostel Manager role. Highlight your experience with homelessness and managing teams, as this will show us you’re the right fit for our mission at SPEAR.
Showcase Your Skills:We want to see your strong communication and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed complex situations and supported vulnerable individuals.
Be Authentic:Let your passion for ending homelessness come through in your application. We value authenticity, so don’t be afraid to share why this role matters to you and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Webrecruit - Client Branded
✨Know Your Stuff
Make sure you understand the ins and outs of supported housing and homelessness. Familiarise yourself with SPEAR’s values and how they align with your own experiences. This will help you demonstrate your passion for the role and show that you’re the right fit.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Think about specific situations where you motivated staff or handled complex cases. This will highlight your ability to lead effectively in a hostel setting.
✨Be Ready for Scenario Questions
Expect questions about managing risk and safeguarding. Prepare to discuss how you would handle various scenarios involving residents with complex needs. This shows your critical thinking and problem-solving skills, which are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, have some insightful questions ready about the team dynamics, challenges faced by the hostel, or future goals of SPEAR. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
