At a Glance
- Tasks: Build strong client relationships and manage digital projects from start to finish.
- Company: Join Webreality, a dynamic digital agency focused on human-powered technology.
- Benefits: Enjoy hybrid working, generous holiday allowance, and comprehensive medical insurance.
- Other info: Collaborative environment with opportunities for growth and innovation.
- Why this job: Make a real impact by helping clients navigate their digital journey.
- Qualifications: Two years in client management with strong communication and project management skills.
The predicted salary is between 58500 - 71500 £ per year.
We’re looking for a full‑time Client Manager to join our team in Jersey.
About Webreality
Webreality is a busy, growing digital agency built on the idea of human‑powered technology. We combine creativity, technical expertise and genuine partnership to help our clients achieve lasting results. We’re trusted by more than 175 organisations across Jersey and the UK to deliver websites, digital marketing campaigns, software projects and ongoing strategic support. Our clients rely on us not just to deliver, but to think with them. To speak their language, understand their goals, and find solutions that work.
The role
We’re looking for a commercially minded, naturally curious Client Manager who enjoys solving problems, building relationships and seeing projects through from start to finish. This is much more than traditional account management. We don’t see clients as accounts; we see them as partners. Your role is to understand their world, help them navigate challenges, and turn opportunities into meaningful outcomes through digital‑first thinking. You’ll work closely with our designers, developers, strategists and marketers to deliver work that meets client objectives and strengthens their trust in Webreality. Along the way, you’ll spot opportunities to improve, evolve and grow their digital presence – focusing not on selling, but on creating value that benefits them and the agency.
What you’ll do
- Build and nurture long‑term client relationships based on trust, insight and collaboration
- Manage a portfolio of clients across a range of sectors, ensuring their projects run smoothly and deliver measurable impact
- Understand each client’s goals and translate them into clear strategies, briefs and plans
- Coordinate and manage digital projects, including websites, marketing campaigns, content and creative work
- Liaise with designers, developers, and marketing specialists to ensure quality, timing and consistency across all work
- Track performance, interpret insights and keep clients informed in a way that builds confidence and clarity
- Identify opportunities that help clients evolve and achieve greater digital impact
- Maintain awareness of budgets, timelines and profitability while ensuring clients receive excellent value
- Support new business activity through research, preparation and coordination
What we’re looking for
- At least two years’ experience in a similar client, account or service management role
- A blend of strategic thinking and hands‑on project management skills
- Commercial awareness with a natural ability to spot opportunities for growth
- Strong communication and presentation skills, with the confidence to engage at all levels
- A positive, can‑do attitude and the confidence to take ownership and make things happen
- Energy, initiative and enthusiasm. You enjoy working with others and making things happen
- Curiosity and a solutions‑focused mindset. You enjoy understanding how things work and finding better ways to do them
- Strong organisational skills and attention to detail across multiple clients and projects
- A genuine interest in how technology, design and marketing can make a real difference to organisations
- Some exposure to sales or business development is helpful, but what matters most is being comfortable engaging in commercial conversations and helping shape opportunities into long‑term partnerships.
How you’ll grow
You’ll be supported by experienced colleagues across strategy, marketing and development. We’ll give you room to learn, the chance to lead, and the opportunity to shape how our clients experience Webreality. If you’re ambitious and eager to grow, you’ll find plenty of opportunity here.
Founded over 25 years ago in Jersey, Webreality has built its reputation on long‑term client partnerships, smart thinking and dependable delivery. Many of our clients have been with us for more than a decade. This is a reflection of the trust we earn and the results we deliver. Our team of 36 works across strategy, design, development, and marketing. Most are based in our Jersey office, a relaxed and creative space that encourages collaboration and innovation. We also support hybrid working, giving everyone a healthy balance between focus time and flexibility.
We offer:
- A relaxed and friendly working environment
- Hybrid working is part of our culture
- Comprehensive medical insurance for all team members
- A generous holiday allowance plus your birthday off
- Flexible leave options for extended travel or special occasions
- Regular social events and team breakfasts
- And, of course, our legendary Christmas party.
Apply today
Please apply here, addressing your application to Matthew Robins, Chief Executive. All applications will be treated in the strictest confidence, and every applicant will receive a personal response. Applications close on Friday 3rd July at 5pm, but we may make an appointment earlier if we find the right person, so don’t hang around!
Note: This role is available to candidates with “Entitled”, “Entitled for Work” or “Registered” status under the relevant Jersey legislation.
Client Manager employer: Webreality
Webreality is an exceptional employer located in Jersey, offering a vibrant and collaborative work culture that prioritises creativity and innovation. With a strong focus on employee growth, team members are supported by experienced colleagues and provided with opportunities to lead and shape client experiences. The company also promotes a healthy work-life balance through hybrid working options, comprehensive benefits, and regular social events, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Webreality. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Webreality before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Webreality:Your cover letter is your chance to shine! Tell us why you want to work at Webreality specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Webreality!
How to prepare for a job interview at Webreality
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
