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- Tasks: Lead a team to enhance the ticket buying experience and manage performance targets.
- Company: Exciting event ticketing platform in Greater London with a focus on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in the events industry while leading a passionate team.
- Qualifications: 3+ years in customer service management and strong leadership skills.
- Other info: Join a vibrant team dedicated to delivering exceptional customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
An event ticketing platform in Greater London is seeking an experienced Contact Centre Manager to oversee operations and ensure the best experience for ticket buyers. You will manage performance targets, coach agents, and identify training needs.
The ideal candidate will have at least 3 years of customer service management experience, excellent leadership skills, and proficiency in contact centre tools. This position offers the opportunity to make a real impact in a dynamic environment.
Customer Service Manager: Elevate Ticket Buyer Experience in London employer: WEbook, Inc.
Contact Detail:
WEbook, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager: Elevate Ticket Buyer Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service management roles and practice your answers. We want you to showcase your leadership skills and experience in managing performance targets with confidence.
✨Tip Number 3
Show off your skills! If you’ve got experience with contact centre tools, make sure to highlight that in conversations. We want to see how you can leverage technology to enhance the ticket buyer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager: Elevate Ticket Buyer Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. We want to see how you've led teams and improved performance targets, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Manager role. Share specific examples of how you've enhanced customer experiences in the past.
Show Off Your Leadership Skills: We’re looking for someone with excellent leadership skills, so make sure to showcase any relevant experience. Talk about how you've coached agents or identified training needs in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to elevate the ticket buyer experience.
How to prepare for a job interview at WEbook, Inc.
✨Know the Company Inside Out
Before your interview, make sure you research the event ticketing platform thoroughly. Understand their mission, values, and the specific challenges they face in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully coached agents or improved performance targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Contact Centre Tools
Since proficiency in contact centre tools is crucial for this role, brush up on any relevant software or systems you’ve used in the past. Be ready to discuss how you've leveraged these tools to enhance customer service and streamline operations.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's approach to customer service, team dynamics, and how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
