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- Tasks: Provide top-notch support to ticket buyers via live chat and email.
- Company: Leading event ticketing platform based in Greater London.
- Benefits: Competitive salary, flexible hours, and a fun work environment.
- Why this job: Join us to make a real impact on how people celebrate events!
- Qualifications: 1-3 years of customer service experience, preferably in ticketing or live events.
- Other info: Great opportunity to grow your career in a vibrant industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading event ticketing platform based in Greater London is seeking a Customer Support Representative to provide outstanding support to ticket buyers. The ideal candidate will have 1–3 years of experience in customer service, preferably in ticketing or live events, and must possess excellent communication and problem-solving skills.
This role requires delivering exceptional customer care through live chat and e-mail, assisting with requests for refunds and exchanges. Join us in making a real impact in how people connect and celebrate events!
Event Ticketing Customer Care Specialist employer: WEbook, Inc.
Contact Detail:
WEbook, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Ticketing Customer Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the event ticketing industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your passion for events! When chatting with potential employers, share your love for live events and how you can enhance the customer experience. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for enthusiastic individuals who want to join our team. Your next opportunity could be just a click away!
We think you need these skills to ace Event Ticketing Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in ticketing or live events. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer care and how you can make a difference at our event ticketing platform.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. We love a good storyteller!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at WEbook, Inc.
✨Know Your Stuff
Before the interview, make sure you research the company and its ticketing platform. Familiarise yourself with their services, recent events, and any customer feedback. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Experience
Be ready to discuss your previous customer service roles, especially if you've worked in ticketing or live events. Prepare specific examples of how you've handled difficult situations or provided exceptional support. This will demonstrate your problem-solving skills and ability to connect with customers.
✨Practice Communication Skills
Since this role involves live chat and email support, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would respond to common customer queries or complaints.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the tools they use for customer support, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
