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- Tasks: Lead a team to enhance the ticket buyer experience and manage performance targets.
- Company: Exciting event ticketing platform in Greater London with a focus on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in the events industry while leading a passionate team.
- Qualifications: 3+ years in customer service management and strong leadership skills.
- Other info: Join a vibrant team dedicated to delivering exceptional customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
An event ticketing platform in Greater London is seeking an experienced Contact Centre Manager to oversee operations and ensure the best experience for ticket buyers. You will manage performance targets, coach agents, and identify training needs. The ideal candidate will have at least 3 years of customer service management experience, excellent leadership skills, and proficiency in contact centre tools. This position offers the opportunity to make a real impact in a dynamic environment.
Customer Service Manager: Elevate Ticket Buyer Experience employer: WEbook, Inc.
Contact Detail:
WEbook, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager: Elevate Ticket Buyer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the event ticketing industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their ticket buyer experience and think about how your leadership skills can enhance it. We want to see you shine, so practice answering common interview questions with a focus on your customer service management experience.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved performance targets or coached agents in previous roles. Numbers speak volumes, so if you can, quantify your successes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Customer Service Manager position!
We think you need these skills to ace Customer Service Manager: Elevate Ticket Buyer Experience
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your customer service management experience in your application. We want to see how your past roles have prepared you for this position, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your application for the Customer Service Manager role. Use keywords from the job description and relate them to your skills and experiences. This helps us see why you're the perfect fit!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your message!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at WEbook, Inc.
✨Know the Company Inside Out
Before your interview, make sure you research the event ticketing platform thoroughly. Understand their mission, values, and the specific challenges they face in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in making a positive impact.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully coached agents or improved performance targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Familiarise Yourself with Contact Centre Tools
Since proficiency in contact centre tools is crucial for this role, brush up on the specific software and systems used in the industry. Be ready to discuss your experience with these tools and how you've leveraged them to enhance customer service operations in previous roles.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with insightful questions about the company's approach to customer service and how they measure success. This shows that you're not just looking for any job, but that you're keen on contributing to their specific goals and improving the ticket buyer experience.
