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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences in ticketing and live events.
- Company: Join Saudi's #1 event ticketing platform, webook.com, part of the innovative Supertech Group.
- Benefits: Competitive salary, growth opportunities, and a chance to make a real impact.
- Why this job: Transform lives through exceptional customer service and be part of exciting mega events.
- Qualifications: 3+ years in customer service management with strong leadership and communication skills.
- Other info: Work in a vibrant environment with a focus on innovation and team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for.
Role Overview
Oversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency.
Key Responsibilities
- Provide the best possible experience for ticket buyers.
- Set, monitor, and meet contact centre rota and performance targets for efficiency and quality.
- Manage the daily operation of the contact centre, including coaching and motivating agents.
- Identify training needs and develop/deliver training material.
- Record statistics, user rates, and performance levels, preparing reports as required.
- Handle any matters requiring escalation.
Minimum Requirements
- 3+ years in customer service management, preferably in ticketing or live events.
- Strong leadership, coaching, and team management skills.
- Excellent communication and problem-solving skills.
- Experience with contact centre tools and CRM systems.
Customer Service Manager employer: WEbook, Inc.
Contact Detail:
WEbook, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them that you’re not just another candidate; you’re the perfect fit for their team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. We can’t stress enough how important it is to articulate your experience and skills clearly during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We believe it shows your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how much you love making a difference and transforming people's experiences!
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Manager. Highlight your relevant experience in ticketing or live events, and don’t forget to showcase your leadership skills. We love seeing how you’ve made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to problem-solving skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at webook.com!
How to prepare for a job interview at WEbook, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research webook.com and its role in the event ticketing industry. Understand their mission, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Be ready to discuss how you can motivate and coach agents to provide the best possible experience for ticket buyers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of specific situations you've encountered in previous roles and how you addressed them. This will help you illustrate your critical thinking and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the company's culture, team dynamics, and future goals. This shows that you're not just interested in the job, but also in how you can contribute to the company's success and growth.
