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- Tasks: Lead a dynamic team to enhance customer experiences in ticketing and live events.
- Company: Join webook.com, Saudi's top event ticketing platform, part of the innovative Supertech Group.
- Benefits: Enjoy a vibrant work culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact while working with a passionate team that values creativity and disruption.
- Qualifications: 3+ years in customer service management, strong leadership, and excellent communication skills required.
- Other info: Be part of exciting mega events and contribute to transforming the entertainment landscape in Saudi Arabia.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?
Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what\’s next?
If yes, you\’re in the right place.
webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We\’ve powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we\’re expanding globally.
Role OverviewOversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency.
Key Responsibilities:
Provide the best possible experience for ticket buyers .
Set, monitor, and meet contact centre rota and performance targets for efficiency and quality.
Manage the daily operation of the contact centre, including coaching and motivating agents .
Identify training needs and develop/deliver training material.
Record statistics, user rates, and performance levels , preparing reports as required.
Handle any matters requiring escalation .
3+ years in customer service management , preferably in ticketing or live events.
Strong leadership, coaching, and team management skills.
Excellent communication and problem-solving skills.
Experience with contact centre tools and CRM systems .
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Customer Service Manager employer: WEbook, Inc.
Contact Detail:
WEbook, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service, especially within the ticketing and live events industry. This knowledge will help you demonstrate your passion and understanding of the field during interviews.
✨Tip Number 2
Network with professionals in the customer service and event management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the company culture at webook.com.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved team performance and customer satisfaction in previous roles. Highlight your leadership style and any innovative strategies you've implemented.
✨Tip Number 4
Research webook.com thoroughly, including their recent projects and achievements. Being well-informed will allow you to tailor your conversation and show genuine interest in contributing to their mission.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management, especially in ticketing or live events. Use specific examples that demonstrate your leadership and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to make a difference. Mention how your values align with webook.com's mission to disrupt the norm and enhance customer experiences.
Showcase Relevant Experience: In your application, emphasise your experience with contact centre tools and CRM systems. Provide concrete examples of how you've improved team performance and operational efficiency in previous roles.
Prepare for Potential Questions: Anticipate questions related to team management and customer service scenarios. Be ready to discuss how you would handle escalations and develop training materials for your team.
How to prepare for a job interview at WEbook, Inc.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and motivating agents to achieve their best performance.
✨Understand the Company Culture
Research webook.com and its parent company, Supertech Group, to understand their values and mission. Be ready to discuss how your personal values align with theirs, especially regarding transforming experiences and disrupting the norm.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated issues. Think of specific scenarios from your previous roles where you successfully resolved customer complaints or improved team performance.
✨Familiarise Yourself with Contact Centre Tools
Since experience with contact centre tools and CRM systems is essential, brush up on any relevant software you've used. Be prepared to discuss how you've leveraged these tools to enhance customer service and operational efficiency.
