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- Tasks: Provide outstanding support to ticket buyers via live chat and email.
- Company: Join a leading event ticketing platform known for innovation and agility.
- Benefits: Work from home, flexible hours, and immediate start available.
- Why this job: Shape memorable experiences and connect people through events.
- Qualifications: 1-3 years in customer service, preferably in ticketing or live events.
- Other info: Dynamic role with opportunities for growth in a vibrant industry.
The predicted salary is between 28800 - 43200 £ per year.
Help shape experiences that transform how people connect, celebrate, and engage with events. com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale.
Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries.
Deliver outstanding customer care primarily via live chat and e-mail.
Assist with requests for refunds, exchanges, and claims to minimise chargebacks.
- 1–3 years of experience in customer service, preferably in ticketing or live events.
- Experience with live chat and CRM systems is a plus.
Customer Service Advisor - Work from Home - Immediate Start! in London employer: webook.com
Contact Detail:
webook.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work from Home - Immediate Start! in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent events. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your live chat skills! Since you'll be delivering customer care primarily through chat, try simulating conversations with friends or using online tools. This will boost your confidence and help you respond quickly and effectively.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle refunds, exchanges, or tricky inquiries. Having a few strategies up your sleeve will make you look like a pro during interviews!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Work from Home - Immediate Start! in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service, especially if you've worked in ticketing or live events. We want to see how your skills align with what we do!
Show Off Your Communication Skills: Since you'll be delivering outstanding customer care via live chat and email, it's crucial to demonstrate your communication skills in your application. Use clear, concise language and a friendly tone to reflect how you'd interact with our customers.
Highlight Relevant Experience: If you've got 1–3 years of experience in customer service, make sure to showcase that! Mention any specific roles where you handled inquiries, refunds, or exchanges, as this will show us you're ready for the challenges of the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at webook.com
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission in transforming how people connect with events. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in ticketing or live events. Think of specific situations where you resolved issues or provided outstanding support, as this will demonstrate your capability to handle inquiries smoothly.
✨Familiarise Yourself with Live Chat Tools
Since the role involves delivering support primarily via live chat, it’s a good idea to familiarise yourself with common live chat and CRM systems. If you have experience with any specific tools, be ready to discuss how you used them to enhance customer interactions.
✨Practice Common Interview Questions
Anticipate questions related to handling refunds, exchanges, and chargebacks. Practising your responses will help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to build confidence and refine your answers.