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For Companies At a Glance
- Tasks: Manage client relationships and support ticketing solutions for live events.
- Company: Join a leading event ticketing platform known for innovation and growth.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional development.
- Why this job: Make a real impact in the entertainment industry and shape unforgettable experiences.
- Qualifications: 3+ years in account management with strong communication and problem-solving skills.
- Other info: Exciting opportunity to work with major cultural attractions and live events.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.
Role Overview
We are seeking a proactive and client-focused Client Account Manager to manage and grow relationships with partners in live entertainment and cultural attractions. This role involves supporting clients with ticketing solutions, ensuring smooth operations, and driving business growth through effective account management.
Key Responsibilities:
- Gain in-depth knowledge of the webook.com platform and product portfolio to provide business analysis and support to clients.
- Build and maintain event and ticket inventory within the webook.com platform.
- Create training programmes and documentation for clients.
- Develop strong relationships with clients to support, learn and understand their specific needs, and provide excellent support and training services.
- Assist with business growth, monitor ticket sales across all channels, and identify opportunities to increase ticket sales and improve operational efficiency.
- Provide clients with support, ensure effective communication, and coordinate problem resolution working closely with IT, engineering, and other teams.
- Oversee the processes for season ticket renewals and match-day on-sales, ensuring accuracy of information across all sales channels and being present for on-sales as required.
Requirements
- Bachelor’s degree in Business, Marketing, Arts Management, or related field.
- 3+ years of experience in account management within live entertainment, theatre, or cultural attractions.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving ability and client service orientation.
- Experience working with ticketing systems and CRM tools.
- Ability to manage multiple projects and deadlines effectively.
- Applicants must be able to prove their right to work in the UK.
Client Account Manager (Music/Theatre/Visitor Attractions) in London employer: webook.com
Contact Detail:
webook.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager (Music/Theatre/Visitor Attractions) in London
✨Tip Number 1
Get to know the company inside out! Research webook.com, its culture, and its products. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for interviews by practising common questions and tailoring your answers to highlight your experience in live entertainment and account management. We love seeing how you can make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Client Account Manager (Music/Theatre/Visitor Attractions) in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the webook.com platform and what we do. Tailor your application to show how your experience aligns with our mission of transforming event experiences.
Be Personal: Don’t just send a generic application! Use your cover letter to tell us why you’re excited about this role and how you can contribute to our team. We love hearing personal stories that connect to our values.
Showcase Your Skills: Highlight your account management experience, especially in live entertainment or cultural attractions. Use specific examples to demonstrate your problem-solving skills and how you've driven business growth in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at webook.com
✨Know Your Stuff
Before the interview, dive deep into the webook.com platform and its offerings. Familiarise yourself with their ticketing solutions and recent projects. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles in account management, especially within live entertainment or cultural attractions. Highlight how you've built client relationships and driven business growth, as this aligns perfectly with what they're looking for.
✨Ask Smart Questions
Think of insightful questions to ask during the interview. Inquire about their approach to client support or how they handle challenges in ticket sales. This demonstrates your genuine interest in the role and helps you understand if it's the right fit for you.
✨Be Personable
Remember, they’re looking for someone who can build strong relationships. Be friendly, approachable, and show your passion for the arts and events. A positive attitude can go a long way in making a lasting impression!
