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- Tasks: Assist ticket buyers with inquiries via live chat and email, resolving requests efficiently.
- Company: Leading event ticketing platform focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in the events industry.
- Why this job: Be part of creating memorable experiences through live events and customer interactions.
- Qualifications: 1-3 years in customer service, strong communication, and problem-solving skills.
- Other info: Join a vibrant team passionate about events and customer care.
The predicted salary is between 30000 - 42000 £ per year.
A leading event ticketing platform is looking for a Customer Support Specialist to provide outstanding assistance to ticket buyers. This role involves managing inquiries primarily through live chat and email, ensuring a smooth resolution of requests for refunds, exchanges, and claims.
The ideal candidate will have 1-3 years of experience in customer service, preferably within the ticketing or live events sector, and must possess excellent communication and problem-solving skills.
Join us to help shape meaningful experiences through events.
Event Ticketing Customer Care Specialist employer: webook.com
Contact Detail:
webook.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Ticketing Customer Care Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent events. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through live chat and email, make sure you can convey information clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for common customer queries! Think about the types of questions ticket buyers might have regarding refunds, exchanges, and claims. Having answers ready will boost your confidence during interviews and show you're proactive.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our community and contributing to shaping meaningful experiences through events.
We think you need these skills to ace Event Ticketing Customer Care Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Event Ticketing Customer Care Specialist role. Highlight your relevant experience in customer service, especially if you've worked in ticketing or live events before. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your excellent written skills in your application. Use clear and concise language, and don’t forget to proofread! We love candidates who can express themselves well, just like we do with our customers.
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. We’re looking for those who can think on their feet and provide solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Join us in shaping meaningful experiences through events!
How to prepare for a job interview at webook.com
✨Know the Ticketing Landscape
Familiarise yourself with the event ticketing industry. Research common issues customers face and how the platform addresses them. This will show your genuine interest and help you answer questions more effectively.
✨Master Live Chat Etiquette
Since you'll be handling inquiries via live chat, practice your typing speed and clarity. Use concise language and maintain a friendly tone. Consider doing mock chats with friends to get comfortable with the format.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved customer issues. Highlight your thought process and the steps you took to ensure customer satisfaction. This will demonstrate your capability in handling similar situations.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer support. This shows you're serious about contributing to their mission.
