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- Tasks: Lead a dynamic team to enhance customer experiences in the event ticketing industry.
- Company: Join webook.com, a top innovator in event ticketing and experiences.
- Benefits: Enjoy competitive pay, growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact by transforming how people connect through events.
- Qualifications: 3+ years in customer service management with strong leadership skills.
- Other info: Be part of a fast-growing company expanding globally.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.
Role Overview
Oversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency.
Key Responsibilities:
- Provide the best possible experience for ticket buyers.
- Set, monitor, and meet contact centre rota and performance targets for efficiency and quality.
- Manage the daily operation of the contact centre, including coaching and motivating agents.
- Identify training needs and develop/deliver training material.
- Record statistics, user rates, and performance levels, preparing reports as required.
- Handle any matters requiring escalation.
Qualifications:
- 3+ years in customer service management, preferably in ticketing or live events.
- Strong leadership, coaching, and team management skills.
- Excellent communication and problem-solving skills.
- Experience with contact centre tools and CRM systems.
Customer Service Manager employer: webook.com
Contact Detail:
webook.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Customer Service Manager role at webook.com.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our innovative team at webook.com.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you love helping people and making their experiences unforgettable.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Manager. Highlight your relevant experience in ticketing or live events, and don’t forget to showcase your leadership skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at webook.com
✨Know the Company Inside Out
Before your interview, take some time to research webook.com. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Be ready to discuss how you motivate and coach your team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to handle difficult customers or improve service efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the company's success.
