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- Tasks: Design and implement innovative cloud contact centre solutions using Amazon Connect.
- Company: Join a leading tech company focused on cutting-edge cloud solutions.
- Benefits: Competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Work in a dynamic, global team with excellent career advancement opportunities.
- Why this job: Be at the forefront of cloud technology and make a real impact in customer experience.
- Qualifications: Experience with AWS services, contact centre technology, and strong communication skills.
The predicted salary is between 70000 - 90000 ÂŁ per year.
The Amazon Connect Solution Architect is responsible for end‑to‑end design of a cloud‑native contact centre solution built on Amazon Connect, translating business, CX, and operational requirements into a secure, scalable, and resilient AWS‑based CCaaS architecture. The role focuses on solution ownership and design authority, ensuring Amazon Connect is implemented in line with AWS Well‑Architected principles, enterprise governance, and regulatory requirements.
Your responsibilities:
- Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern Amazon Connect instances and environments, including contact flows, queues, routing profiles, high‑availability and multi‑region design considerations.
- Ensure scalability, performance, and service resilience are embedded into the solution design.
- Define integration patterns using AWS Lambda, APIs and event‑driven mechanisms, data persistence and downstream system integrations.
- Ensure real‑time and post‑call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, call recording, monitoring, and reporting.
- Ensure analytics solutions meet operational, compliance, and CX reporting needs.
- Define the security architecture for Amazon Connect, including AWS IAM roles and least‑privilege access.
Your Profile
Essential skills/knowledge/experience:
- Good understanding of contact center technology landscape.
- An understanding of AWS Cloud platform and services with Solution architect skills.
- Deep expertise on AWS contact center relevant services.
- Sound experience in developing Amazon Connect flows, AWS Lambda and Lex bots.
- Deep functional and technical understanding of APIs and related integration experience.
- Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms.
- Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
- Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
- Excellent communications skills.
- Ability to develop requirements based on leadership input.
- Ability to work effectively in a remote, virtual, global environment.
Solutions Architect (CRM) employer: Webologix Ltd/ INC
Contact Detail:
Webologix Ltd/ INC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect (CRM)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in AWS and Amazon Connect. This gives potential employers a taste of what you can do, and we all know actions speak louder than words.
✨Tip Number 3
Prepare for interviews by practising common questions related to solutions architecture and AWS services. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Solutions Architect (CRM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Solutions Architect (CRM). Highlight your experience with Amazon Connect and AWS services, and don’t forget to mention any relevant projects that showcase your skills in designing cloud-native solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your understanding of contact centre technology and how you’ve tackled similar challenges in the past. Keep it engaging and personal!
Showcase Your Technical Skills: In your application, be sure to highlight your technical expertise, especially around AWS services, APIs, and integration patterns. We want to see how you can bring your deep knowledge of Amazon Connect and related technologies to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Webologix Ltd/ INC
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of the AWS Cloud platform and services, especially those related to Amazon Connect. Be ready to discuss how you've used these services in past projects and how they can be applied to solve customer challenges.
✨Showcase Your Solution Architecture Skills
Prepare to talk about your experience with designing scalable and resilient architectures. Have examples ready that demonstrate your ability to define logical and physical architectures, as well as your understanding of best practices in solution ownership.
✨Demonstrate Your Integration Expertise
Be prepared to discuss your experience with APIs and integration patterns, particularly with AWS Lambda and other relevant services. Highlight any specific projects where you've successfully implemented API-based integrations, especially with platforms like Salesforce or Service Now.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, and don't hesitate to ask clarifying questions if needed during the interview.