At a Glance
- Tasks: Configure and enhance Salesforce Service Cloud and chatbots for seamless customer support.
- Company: Join a forward-thinking company focused on AI-driven customer experiences.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Be at the forefront of AI technology and transform customer interactions.
- Qualifications: 3+ years in Salesforce Administration with chatbot experience.
The predicted salary is between 45000 - 55000 £ per year.
Job Purpose and primary objectives: The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AI‑enabled customer support experiences across digital channels (Web and Mobile App). The role ensures stable platform operations, drives continuous optimisation, and partners closely with BA, Product, and Engineering teams to implement high‑impact conversational automation.
Key Responsibilities:
- Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels).
- Lead the configuration, setup, and optimisation of Agentforce chatbot (omni‑flow logic, agent behaviour, integrations).
- Support BA teams in deploying chatbot journeys across website and mobile app environments.
- Maintain seamless integration between chatbot, FAQ/AEM content, and customer service workflows.
- Participate in testing, troubleshooting, and iterative product improvements based on usage insights.
Key Skills/Knowledge:
- Core Salesforce Skills: Strong Salesforce Administration experience (3+ years recommended). Hands‑on knowledge of Service Cloud, case management, digital engagement, and automations. Experience in configuring flows, workflows, validation rules, queues, routing, and knowledge management.
- Agentforce Chatbot / Conversational AI: Proven experience implementing and configuring Agentforce chatbot solutions. Understanding of omniflow orchestration, decision logic, and conversation mapping. Familiarity integrating chatbot widgets into web/mobile environments. Exposure to LLM‑based tools, AI‑driven customer experience solutions, and automation.
Salesforce Administrator employer: Webologix Ltd/ INC
As a Salesforce Administrator at our innovative company, you will thrive in a dynamic work culture that prioritises collaboration and continuous learning. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth and creativity, all while being located in a vibrant area that fosters both personal and professional connections.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Service Cloud and chatbots. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and case studies. Be ready to discuss how you've optimised platforms and implemented chatbot solutions in past roles. Practice makes perfect!
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that you won't find elsewhere. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Salesforce Administration experience and any specific skills related to Service Cloud and chatbot configurations. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer support experiences through AI and automation. We love seeing enthusiasm, so let us know what excites you about this role!
Showcase Your Technical Skills:Be specific about your hands-on experience with Salesforce tools and any chatbot solutions you've implemented. We’re looking for solid examples of your work, so include details about flows, workflows, and any integrations you’ve tackled.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Webologix Ltd/ INC
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce skills, especially around Service Cloud and Agentforce chatbot capabilities. Be ready to discuss specific configurations you've worked on and how they improved customer support experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly around troubleshooting and optimising Salesforce features. Highlight any instances where your solutions led to significant improvements in platform operations.
✨Understand the Bigger Picture
Familiarise yourself with how Salesforce integrates with other digital channels. Be prepared to discuss how you can enhance customer journeys across web and mobile apps using your knowledge of omniflow logic and conversation mapping.
✨Be Ready for Technical Questions
Expect questions that dive deep into your technical expertise, especially around configuring flows, workflows, and automations. Brush up on your knowledge of LLM-based tools and AI-driven solutions to demonstrate your readiness for the role.
