At a Glance
- Tasks: Design and implement innovative cloud contact centre solutions using Amazon Connect.
- Company: Join a leading tech company focused on cutting-edge cloud solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Work in a dynamic, remote environment with global collaboration.
- Why this job: Shape the future of customer experience with advanced technology and impactful projects.
- Qualifications: Experience in AWS services, contact centre technology, and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
The Amazon Connect Solution Architect is responsible for end‑to‑end design of a cloud‑native contact centre solution built on Amazon Connect, translating business, CX, and operational requirements into a secure, scalable, and resilient AWS‑based CCaaS architecture. The role focuses on solution ownership and design authority, ensuring Amazon Connect is implemented in line with AWS Well‑Architected principles, enterprise governance, and regulatory requirements.
Your responsibilities:
- Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model.
- Define logical, physical, and integration architectures aligned to AWS best practices.
- Design and govern Amazon Connect instances and environments, including contact flows, queues, routing profiles, high‑availability and multi‑region design considerations.
- Ensure scalability, performance, and service resilience are embedded into the solution design.
- Define integration patterns using AWS Lambda, APIs and event‑driven mechanisms, data persistence and downstream system integrations.
- Ensure real‑time and post‑call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features.
- Ensure analytics solutions meet operational, compliance, and CX reporting needs.
- Define the security architecture for Amazon Connect, including AWS IAM roles and least‑privilege access.
Your Profile
Essential skills/knowledge/experience:
- Good understanding of contact center technology landscape.
- An understanding of AWS Cloud platform and services with Solution architect skills.
- Deep expertise on AWS contact center relevant services.
- Sound experience in developing Amazon Connect flows, AWS Lambda and Lex bots.
- Deep functional and technical understanding of APIs and related integration experience.
- Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms.
- Ability to understand customer challenges and requirements, addressing these in a differentiated manner.
- Ability to help the team implement the solution, sell, and deliver cloud contact center solutions to clients.
- Excellent communication skills.
- Ability to develop requirements based on leadership input.
- Ability to work effectively in a remote, virtual, global environment.
Solutions Architect in Manchester employer: Webologix Ltd/ INC
Webologix Ltd/INC is an excellent employer, offering a dynamic work environment in the heart of Greater London where innovation thrives. With a strong focus on employee growth and development, we provide opportunities for continuous learning and collaboration within Agile teams, ensuring that our engineers are at the forefront of payment technology. Our commitment to a supportive work culture and adherence to security and regulatory standards makes us a rewarding place for professionals seeking meaningful contributions in the fintech space.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise in AWS and Amazon Connect. It’s a great way to demonstrate what you can do beyond just words.
✨Tip Number 3
Prepare for interviews by practising common questions related to solutions architecture and AWS services. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you, and applying directly can give you an edge.
We think you need these skills to ace Solutions Architect in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience with Amazon Connect and AWS services, and show us how you can translate business needs into a solid cloud-native contact centre solution.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that align with the responsibilities mentioned in the job description. We want to see how you've tackled challenges and delivered results in similar roles.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role, and ensure your key achievements stand out. A well-structured application speaks volumes!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed faster, and you’ll have access to all the latest updates about the role. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Webologix Ltd/ INC
✨Know Your AWS Stuff
Make sure you brush up on your knowledge of the AWS Cloud platform and services. Be ready to discuss how you've used AWS in previous projects, especially in relation to Amazon Connect. Highlight your experience with contact centre technology and how it aligns with AWS best practices.
✨Showcase Your Solution Architecture Skills
Prepare to talk about your experience in designing scalable and resilient architectures. Bring examples of how you've defined logical and physical architectures in past roles, particularly focusing on voice routing, IVR design, and integration patterns using AWS Lambda and APIs.
✨Communicate Clearly
Since excellent communication skills are a must, practice explaining complex technical concepts in simple terms. Think about how you can convey your understanding of customer challenges and how your solutions have addressed these effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Prepare to discuss how you would approach specific challenges related to Amazon Connect implementations, such as ensuring high availability or integrating with platforms like Salesforce and Service Now.
