At a Glance
- Tasks: Configure and enhance Salesforce Service Cloud and chatbots for seamless customer support.
- Company: Join a forward-thinking company focused on AI-driven customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with great collaboration across teams.
- Why this job: Be at the forefront of AI technology and transform customer interactions.
- Qualifications: 3+ years Salesforce Admin experience and chatbot implementation skills required.
The predicted salary is between 45000 - 55000 £ per year.
The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AI‐enabled customer support experiences across digital channels (Web and Mobile App). The role ensures stable platform operations, drives continuous optimisation, and partners closely with BA, Product, and Engineering teams to implement high‐impact conversational automation.
Key Responsibilities:
- Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels).
- Lead the configuration, setup, and optimisation of Agentforce chatbot (omni‐flow logic, agent behaviour, integrations).
- Support BA teams in deploying chatbot journeys across website and mobile app environments.
- Maintain seamless integration between chatbot, FAQ/AEM content, and customer service workflows.
- Participate in testing, troubleshooting, and iterative product improvements based on usage insights.
Key Skills/Knowledge:
- Core Salesforce Skills: Strong Salesforce Administration experience (3+ years recommended). Hands‐on knowledge of Service Cloud, case management, digital engagement, and automations. Experience in configuring flows, workflows, validation rules, queues, routing, and knowledge management.
- Agentforce Chatbot / Conversational AI: Proven experience implementing and configuring Agentforce chatbot solutions. Understanding of omniflow orchestration, decision logic, and conversation mapping. Familiarity integrating chatbot widgets into web/mobile environments. Exposure to LLM‐based tools, AI‐driven customer experience solutions, and automation.
- Technical & Integration Knowledge: Understanding of API‐based integrations, digital channels, and customer engagement workflows. Experience working with AEM/FAQ systems or knowledge article integration.
- Soft Skills & Ways of Working: Strong analytical and troubleshooting skills. Ability to collaborate across BA, engineering, and customer support teams. Excellent communication and documentation abilities. Comfortable working in fast‐paced environments with critical path deliverables.
Experience required:
- Strong Salesforce Admin background (3+ years relevant experience recommended).
- Hands‐on experience with Agentforce chatbot implementation.
- Understanding of integrating chat widgets into Web/App environments.
- Comfortable working across product, engineering, and customer experience teams.
- Salesforce Admin and Service Cloud certifications.
- Exposure to LLM‐based tools, automation, or AI‐driven CX solutions.
Salesforce Administrator in London employer: Webologix Ltd/ INC
As a Salesforce Administrator at our company, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. We offer comprehensive training programmes, a supportive work culture, and the opportunity to work with cutting-edge AI technologies, all while being part of a team that values your contributions and fosters a sense of belonging. Located in a vibrant area, our office provides a stimulating atmosphere that encourages creativity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Service Cloud and chatbots. This will give you an edge and demonstrate your hands-on experience to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and problem-solving questions. Practice articulating your experience with Agentforce chatbot implementations and how you've optimised customer support processes.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive roles that might not be listed elsewhere. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Salesforce Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your Salesforce Administration experience and any hands-on work with Service Cloud and Agentforce chatbots. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your experience aligns with our mission at StudySmarter. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, make sure to detail your experience with API integrations, digital engagement workflows, and any AI-driven solutions you've worked on. We’re keen to see how you can contribute to optimising our platforms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Webologix Ltd/ INC
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Administration skills, especially around Service Cloud and Agentforce chatbot capabilities. Be ready to discuss specific configurations you've worked on and how they improved customer support experiences.
✨Showcase Your Chatbot Experience
Prepare examples of your hands-on experience with Agentforce chatbots. Talk about the omni-flow logic and decision mapping you've implemented, and how these contributed to seamless customer interactions across digital channels.
✨Collaboration is Key
Highlight your ability to work closely with BA, Product, and Engineering teams. Share instances where your collaboration led to successful project outcomes, especially in optimising chatbot journeys or integrating workflows.
✨Be Ready for Technical Questions
Expect questions about API integrations and digital engagement workflows. Brush up on your knowledge of AEM/FAQ systems and be prepared to discuss how you've tackled troubleshooting and iterative improvements in past roles.
