At a Glance
- Tasks: Manage client accounts and ensure project delivery while building strong relationships.
- Company: Join WebMD, a leader in healthcare information and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for travel and industry engagement.
- Why this job: Make a real impact in healthcare by managing key client relationships.
- Qualifications: 3+ years in account or project management, strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Medscape is looking for an experienced Account Manager who will be responsible for the overall client satisfaction and programme delivery for assigned Medscape Medical Affairs accounts. The Account Manager is the primary relationship owner and serves as the project manager for all deliverables. The Account Manager is responsible for defining client performance, evaluating the effectiveness of client programmes, and recommending improvements or additional services as appropriate. The candidate will be expected to manage and execute a range of projects across multiple departments in support of our Medical Affairs business. The applicant should be a highly organized individual with strong account leadership and customer relationship management expertise, detailed and clear communication skills, and a proven ability to prioritize and excel in a deadline-driven environment, with a particular focus on efficient project and timeline execution.
Responsibilities
- Member of a broader account team supporting project execution across a range of clients, which can include project kick-off, development and updates, metric reports.
- Building and maintaining strong relationships with various internal stakeholders (ie. Marketing, Product Development, Audience Generation, Content Development, Outcomes and Insights) that will assist in smooth and on-time project execution and impact future business by communicating client needs and expectations.
- Manage timelines for digital programs for efficient and on-time delivery.
- Assisting in the development and maintenance of business relationships with current and prospective pharmaceutical, medical device and other clients in conjunction with sales colleagues as appropriate, including the ability to translate client priorities and expectations clearly across internal development teams.
- Staying abreast of overall project implementation across all external and internal development teams including use of an electronic task management system.
- Able to implement processes and procedures; managing the project scope and timeline.
- Working with other departments to streamline processes to allow for efficient timelines; Communicating client needs and expectations clearly across development teams.
- Able to effectively troubleshoot and find solutions to meet client’s and internal stakeholders’ expectations.
- Time permitting, staying abreast of client news, market conditions, competitive activities, educational and technological trends through ongoing research and engagement at industry and medical conferences, literature reviews and other sources.
- Align client programme objectives and project timelines as part of start-up process.
- Implement programmes to meet client objectives.
- Deliver and discuss reporting.
Qualifications
- Bachelors’ Degree required.
- Minimum of 3 years of account management and/or project management experience in a digital / healthcare agency setting.
- Ability to efficiently coordinate and work on multiple tasks simultaneously in a highly deadline-driven environment.
- Very strong customer service orientation.
- Excellent time management, organizational skills and the ability to prioritize in order to meet deadlines.
- Work in a cohesive team environment as well as independently.
- Self-motivated, positive attitude, with a willingness to accept varied assignments.
- Extreme focus on accuracy, attention to detail and consistency of work.
- Excellent communication (verbal and written) skills.
- Knowledge of medical terminology and/or experience in medical publishing, or agency environment, or relevant digital technologies.
- Experience with web-based document sharing sites (such as Google and SharePoint Online).
- Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like Workfront, Salesforce and the ability to master internal systems such as JIRA, training tools such as Brainshark and Accent Librarian).
- Occasional travel.
Account Manager employer: WebMD LLC
WebMD LLC is an exceptional employer that fosters a collaborative and innovative work culture, ideal for those passionate about healthcare communication. Employees benefit from comprehensive professional development opportunities, a supportive environment, and the chance to contribute meaningfully to the health sector while working in a dynamic location. With a focus on quality and teamwork, WebMD empowers its staff to excel in their roles and make a real impact in the lives of healthcare professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and digital sectors. A friendly chat can lead to opportunities that aren’t even advertised yet. Don’t forget to leverage platforms like LinkedIn to showcase your skills and experience.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can add value as an Account Manager. Tailor your responses to highlight your project management skills and customer service orientation.
✨Tip Number 3
Practice your communication skills! As an Account Manager, clear and effective communication is key. Role-play with a friend or use online resources to refine your pitch and ensure you can articulate your experience confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and project delivery, and don’t forget to sprinkle in some keywords from the job description to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you've built client relationships and managed projects successfully.
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us!
How to prepare for a job interview at WebMD LLC
✨Know Your Stuff
Before the interview, make sure you understand Medscape's services and how they relate to account management. Familiarise yourself with their client base and recent projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As an Account Manager, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed projects or timelines. Be ready to discuss how you prioritise tasks and ensure deadlines are met, as this is crucial for the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use clear communication and active listening skills to engage with them. Remember, strong relationships are key in account management, so showing your interpersonal skills can set you apart.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing client expectations or resolving conflicts. Think of relevant scenarios from your previous roles and be ready to explain your thought process and the outcomes. This will highlight your problem-solving abilities.
