At a Glance
- Tasks: Support customers with technical issues and provide excellent service across various platforms.
- Company: Join Fasthosts, a vibrant tech company with a fun, fast-paced culture.
- Benefits: Earn a competitive salary, enjoy unlimited commission, and benefit from 27 days annual leave.
- Other info: Enjoy a supportive environment with tailored development plans and exciting social events.
- Why this job: Perfect for recent grads or anyone seeking a career change in tech customer service.
- Qualifications: Experience in customer service, passion for IT, and strong communication skills.
The predicted salary is between 26437 - 26437 £ per year.
Come join our awesome team in a fun, fast-paced office! At Fasthosts, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service. Offering both office and hybrid work options, we will provide the training and support you need to thrive.
This is the perfect opportunity if you’re a recent graduate, or are doing something else and are looking for a career change, or want to gain more experience in a tech company! We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we’d love to see your application.
SHIFTS
The internet doesn’t sleep, and sometimes our customers don’t either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends, as such availability (and willingness) to work shifts Mon – Sun between 7am-midnight on a rotating shift pattern is essential.
SO WHAT’S THE JOB?
As a Customer/Technical Support Specialist, you’ll help our customers with any account or technical issues they might have with our range of products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you’ll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you’ll earn some commission too!
WHAT EXPERIENCE DO YOU NEED?
We’re big fans of learning and growing, so we’ll provide plenty of training for our new team members. You’ll kick things off with a three-month development program, and we’ll keep supporting you as you grow your skills. If you’re excited to learn and want to sharpen your technical and customer service chops, we’d love to see your application!
- Previous experience in a call centre, or comparable customer service environment demonstrating a confidence supporting customers on the phone (and ideally other platforms).
- Passion for IT and the curiosity to learn.
- Excellent written and verbal communication skills.
- Comfortable with upselling to help solve our customers needs.
- Strong problem-solving and analytical skills.
- Ability to learn under pressure in a fast-paced environment.
- Self-motivated with the desire to succeed.
- Experience and confidence in handling difficult customers is advantageous.
THE PERKS
Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement. Current benefits include:
- Earn a £27,250 basic salary plus UNLIMITED sales commission potential.
- 27 days annual leave + bank holidays.
- Contributory pension scheme.
- Private healthcare and Life assurance.
- Employee assistance programmes.
- Free Parking.
- Refreshments in break rooms and discounts at selected local restaurants.
- Social events.
With our diverse product portfolio and the benefits of being part of the IONOS Group, we can help you identify your career goals and help your personal and professional development!
WHAT NEXT?
So, like the sound of working at Fasthosts? We don’t blame you, we think it’s pretty great too! Fasthosts and IONOS are equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.
Technical Customer Service Specialist employer: Webhosting
Megaport is an exceptional employer that fosters a dynamic and collaborative work culture, ideal for those looking to make a significant impact in the EMEA sales landscape. With a strong focus on employee growth and development, we offer ample opportunities for professional advancement while providing a supportive environment that values innovation and teamwork. Located in the vibrant United Kingdom, our team enjoys a unique blend of flexibility and engagement, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Webhosting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Webhosting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Webhosting:Your cover letter is your chance to shine! Tell us why you want to work at Webhosting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Webhosting!
How to prepare for a job interview at Webhosting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
