At a Glance
- Tasks: Manage service delivery and ensure customer satisfaction through strong relationships and performance monitoring.
- Company: Join Telefónica Tech, a leading NextGen Tech solutions provider with a diverse global team.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Work with a talented team across 175 countries and enhance your professional skills.
- Why this job: Be the key contact for customers and drive service excellence in a fast-paced tech environment.
- Qualifications: Strong communication skills and experience in service management or customer relations.
The predicted salary is between 40500 - 49500 £ per year.
Not specified Full-time Not specified Operations
Job Description
The Service Delivery Manager is responsible for the end-to-end delivery of services to assigned customers.
The role involves managing service performance against contractual commitments, ensuring service levels are consistently achieved.
The SDM will work closely with key internal stakeholders to deliver service excellence while developing and maintaining strong customer relationships.
Key Responsibilities
- Act as the primary point of contact for customers.
- Drive ongoing service improvement initiatives with a strong focus on delivering service excellence.
- Ensure service levels are delivered in line with contractual commitments.
- Work closely with delivery teams to build and maintain strong working relationships.
- Engage regularly with customers and key stakeholders across the wider customer organisation to strengthen relationships between Telefónica Tech and its clients.
- Enhance customer loyalty and satisfaction through regular engagement, a strong understanding of customer business drivers and requirements, and effective relationship management.
- Identify, assess, and manage risks relating to customer services.
- Maintain an understanding of the P&L for each assigned customer to ensure appropriate cost coverage for all Telefónica Tech services delivered.
- Identify opportunities to expand services and work closely with Sales and Account Management teams to increase the Telefónica Tech service footprint.
- Ensure Managed Services are delivered in accordance with ITIL service management principles and methodologies.
- Identify process gaps and work with relevant stakeholders to review and improve processes where required.
- Take an active role in Change Management activities for assigned customers, providing input to the Change Management Board, representing customer interests, and ensuring change processes are followed and communicated effectively.
- Maintain a thorough understanding of the full range of Telefónica Tech service offerings, including associated processes and technical capabilities.
Telefónica Tech (part of the Telefónica Group) is a leading Next Gen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking.
- Values: Open, Trusted and Bold
- HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
- Palo Alto & Crowdstrike: part of our Next Defense Cyber Security Portfolio
- Fortinet: Elite VIP Program – one of only 2 in the UK
- AWS: Advanced Solution & Managed Service Provider Program
- #J-18808-Ljbffr
Service Delivery Manager employer: Webhosting
Megaport is an exceptional employer that fosters a dynamic and collaborative work culture, ideal for those looking to make a significant impact in the EMEA sales landscape. With a strong focus on employee growth and development, we offer ample opportunities for professional advancement while providing a supportive environment that values innovation and teamwork. Located in the vibrant United Kingdom, our team enjoys a unique blend of flexibility and engagement, making it a rewarding place to build your career.
