At a Glance
- Tasks: Manage customer relationships and support service delivery in a dynamic IT environment.
- Company: Join Telefónica Tech, a leader in ITIL and cloud solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Great career progression in a supportive and collaborative workplace.
- Why this job: Be part of a team that drives innovation and enhances customer experiences.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
Telefónica Tech is seeking a Service Delivery Associate to manage the operational relationship with assigned customers in the UK, within the Service Delivery Office.
You will support Tier 2 activities, develop customer understandings, and contribute to service reviews and reporting.
You will create, own and update customer documentation, drive improvements, and support the SDMs with reporting, onboarding, and continuous service enhancement across ITIL-aligned processes.
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