At a Glance
- Tasks: Lead a team delivering top-notch IT support across multiple locations.
- Company: Join Telefónica Tech, a global leader in NextGen tech solutions.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact while developing your leadership and technical skills.
- Qualifications: Experience in IT support and strong leadership abilities required.
The predicted salary is between 45000 - 55000 £ per year.
We're looking for an experienced IT Support Team Leader to lead a team delivering critical onsite technology services across multiple customer locations. You'll play a key role in ensuring exceptional service delivery, leading technical support operations across networking, AV and workplace technologies while acting as a trusted partner to customers, stakeholders and service teams. This is an opportunity to combine people leadership, technical expertise and customer engagement in a highly visible role with real operational impact.
What You’ll Be Doing
- Lead, coach and develop a team of onsite Technical Support Engineers across multiple customer locations.
- Act as the primary escalation point for operational, technical and service-related issues.
- Ensure services are delivered in line with agreed SLAs and customer expectations.
- Coordinate resource planning and site coverage to maintain high service standards.
- Provide leadership and oversight for enterprise Wi-Fi, networking and connected infrastructure support.
- Oversee support for AV meeting room technology, digital signage and room booking platforms.
- Monitor incidents, service trends and aged tickets to drive continual improvement.
- Build strong relationships with customer stakeholders and act as a trusted service partner.
- Manage VIP and executive support requirements with professionalism and urgency.
- Collaborate with specialist technical teams and third-party suppliers to resolve complex issues and enhance service performance.
Why This Opportunity Stands Out
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners.
IT Support Team Leader in Manchester employer: Webhosting
Megaport is an exceptional employer that fosters a dynamic and collaborative work culture, ideal for those looking to make a significant impact in the EMEA sales landscape. With a strong focus on employee growth and development, we offer ample opportunities for professional advancement while providing a supportive environment that values innovation and teamwork. Located in the vibrant United Kingdom, our team enjoys a unique blend of flexibility and engagement, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Webhosting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Webhosting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Webhosting!
✨Direct Apply to Webhosting
Let's not forget to apply directly through the Webhosting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Leader in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Webhosting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Webhosting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Webhosting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
